Negotiation Skills for Insurance Professionals by Jeff Heasman, The Pyramid Group

Good negotiation skills are crucial to many different roles within the insurance industry and though we may not realise it, most of our day-to-day work centres around negotiations. That said, little or no formal training is devoted towards these essential skills specifically within the insurance industry.

This is an interactive and fun session that introduces the key elements of good negotiation skills. An insurance related scenario will be used to contextualise the skills taught.

At the end of this event, delegates will be able to identify:

1. Styles and strategies
2. Qualities of a good negotiator
3. Negotiation tactics and language
4. Planning a negotiation
5. The negotiation process.

Jeff Heasman is a qualified English language trainer with over ten years of experience working in the legal and insurance industries. He is a former senior liability adjuster with Crawford and Company and former litigation executive with Thompsons Solicitors.

Jeff has taught business English and the language of international negotiations to company directors and MBA students in Spain, as well as having been Dean of the Faculty of Law and a lecturer in the law of torts at Cavendish University in Zambia. He has provided training in insurance law and insurance

English to some of the world’s most prestigious organisations and has been a tutor in academic and legal English to undergraduate and postgraduate students at Swansea University in the UK.

As Director for Legal, Insurance and Maritime Programmes at The Pyramid Group, Jeff has overseen the accreditation and operation of legal English testing centres across Europe, Scandinavia, South America and Africa. In addition to providing training services, Jeff has also been working with insurance organisations to carry out readability audits and edits to key documentation such as policy wordings, explanatory material and advertisements.

To view the slides from this event, click on the handout below.