Claims Symposium - Thursday 20th February 2020 09.00 - 12.30

Programme:

09.00 - 09.20 Registration

09.20 - 09.30 Welcome

09.30 - 10.15

The work of the Insurance Fraud Bureau.

Neil Jones, Investigatons Manager Insurance Fraud Bureau

This session will cover:-

The IFB

• Why they were set up;

• What they do;

• How they work with the industry to disrupt cross industry organised fraud;

• The future.

10.15. - 10.30 Break/ Networking

10.30- 11.30

Combatting Exaggerated Claims.

Alex Wilkinson, Head of technical fraud team Horwich Farrelly & Philip Melia Solicitor at Horwich Farrelly

This session will cover:-

• The law applicable to fraudulent and exaggerated personal injury claims;
• Benefits of identifying and challenging fraudulent/exaggerated claims;
• Real world examples of successful investigations.

1130- 11.45 Refreshment Break

11.45 - 12.30

Why all claims handlers must get internet and social media savvy.

Steve Crystal – Head of Financial Crime at Sedgwick International

This session will cover : -

• when and how to use social media when handling claims;
• how to use social media safely and compliantly;
• recommended best practice, including do’s and don’ts, along with some case examples, a few handy tips and some legal observations.
  

12.30 Lunch

Please contact us if you should have any special dietary requirements or access requirements