WEBINAR - Consumer Duty and the Impact on Claims Handling

Consumer Duty and the Impact on Claims Handling 15^th November @ 12:00

The FCA is determined to establish a consistent level for customer experiences and create better customer outcomes. The new rules come into force on the 31 July 2022 and will be fully implemented by the 30 April 2023. This session is delivered by Nick Thomas with specialist claims consultant James Tye and will help brokers and insurers alike to understand the criticality of this enhanced responsibility.

Objectives:

• To provide knowledge and understanding of basic principles of Consumer Duty in the claims arena.
• Know how Consumer Duty influences the entire distribution channel and how claims handling plays its part.

Content & Learning:

• Basic Principles of the new Customer Duty.
• How and why, this could affect claims handling.
• Identifying and overcoming the conflict that could arise.
• The importance of getting it right.
• Soft skills that will help fulfil your obligations and improve the customer experience.

Nick Thomas & Associates – specialist training solutions to the UK Insurance Sector

Nick Thomas & Associates provides up to the minute training solutions addressing the challenges of the modern insurance professional, across sales, business/soft skills, technical insurance and market developments, performance, resilience, and wellbeing. Nick Thomas delivers all sales, business, and soft skills, partnering with selected subject matter specialists where appropriate. Nick co-delivers technical and market sessions with handpicked Associates, selected for their strong industry background and credibility, allied to first class training skills. All training programmes are designed specifically to align to client needs and delivery overseen by Nick Thomas. Nick Thomas & Associates have received acclaim for training and webinar series providing solutions to the challenges of remote working and virtual trading. Our clients include major insurers and brokers, a major global Insurer ‘broker proposition’, broker network groups, insurance recruitment consultants and over forty local insurance institutes at the time of writing.

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