Previous events
All previous events
Enabling excellent customer service
Join us for this interactive session which will be hosted Live-online on Zoom. We aim to make this session as close to an in person session as possible and so please have your camera's on where possible so that you can interact fully with other members of the group.
View event detailsWEBINAR - Challenging for Sales and Client Success
For decades B2B organisations in solution selling have focused their sales approach on understanding client needs and building strong relationships. But research in recent years has clearly established that this is no longer enough, and that the very best salespeople go beyond traditional consultative and solution selling to ‘challenge’ their clients in multiple ways. This session introduces the ‘Challenger Sale’.
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Cyber Liability
"Cyber Insurance is fast becoming an essential insurance cover for those who run business. This course aims to demystify some of the language used and look at the kind of events that can happen. We will take a look at the elements of cover that fall within this subject as well as some of the underwriting concerns. We will use real life examples of what can go wrong and how a cyber insurance policy can offer both protection & peace of mind This is an introduction course which will be suitable for anyone who wants to understand more about the subject in order to feel confident in discussing with their clients."
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Virtual IF1 (Insurance, Legal and Regulatory) Taster Seminar
Northampton Insurance Institute in conjunction with Alison Cooper FCII, Director of ACT One Training Services Ltd are hosting a taster seminar for IF1. This live zoom seminar is designed for those thinking of embarking on their CII Qualification journey or those that have recently enrolled for the Certificate in Insurance.
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Enabling Womens Careers - 6th March - International Women's Day
Join us in Celebration of International Women's Day - Inspire Inclusion! This session will be live online on Zoom. It will not be recorded as we aim to create a safe space for members to express themselves, network and grow. Please have your camera on so that we can make the experience as close to in person as possible. These sessions are for all levels of PFS and CII and future topics will be established from member feedback within the group. The sessions are facilitated by Caroline who is a Certified Coach and NLP Trainer, however, these sessions are an exploration for all and so please bring your top tips to share with other members of the group and be open to explore and encourage eachother. Please allow up to 90 minutes for this session.
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Defined Benefit Pension Advice External CPD Event with Peter Lawlor of Expert Pensions
Join Peter Lawlor for this face to face event where he will discuss Defined Benefit Pension
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Insurance History: Past & Present
Join Howard Benge from the Insurance Museum for a quick journey through the history of insurance and take a look at what an insurance museum can do today. Howard Benge is a museum and heritage professional who specialises in public engagement. He has worked at the City of London Corporation, National Trust and Imperial War Museum. He is Chairman of the Old Talbot House Foundation.
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Understanding Personal Lines Claims Handling
This webinar delivered by Alan Chandler one of the leading presenters in the UK looks at what a personal line claims handler would look for in the event of a claim. The webinar explores the importance of early notification of claim by the policyholder, what information a Personal Lines claims handler will typically seek and when they will use an outsourcer. The presentation will also explore the insurers obligations under the Enterprise Act 2016 and why they must settle promptly. Finally, we will explore when a policyholder can approach the FOS over a claim.
View event detailsWEBINAR - Opportunistic fraud is on the rise, how are insurers combatting the risk?
Experts in the insurance industry are talking about a rise in insurance claims fraud by 25%-40% in 2023/2024 as a result of the cost of living crisis and the financial squeeze on individuals and businesses. This session looks at what opportunistic fraud is, where the pressure points are and how insurers might respond using a combination of data, intelligence, technology and expertise.
View event detailsWEBINAR - Risk Management Fundamentals
This workshop aims to explore risk management and its relationship with insurance, both from a broker and underwriter perspective. We will look at how the client can reduce or minimise risk and what organisations related to insurance can do to help.
View event detailsWEBINAR - Creating a Growth Mindset for Enhanced Productivity
Our mindset exerts a major influence on the way we deal with our colleagues, teams and customers. It shapes our thinking and our emotions. Research shows that adopting a growth mindset can double productivity. This is an immersive, vivid and compelling experience, which will leave you with insight and renewed motivation to act.
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Identify the unique insurance requirements of high-net-worth individuals across different asset classes
"In an ever-evolving insurance landscape, catering to the distinct needs of high-net-worth clients demands unparalleled understanding and finesse. Throughout the session, delve into the intricacies of insurance products customized for high-net-worth individuals, covering home insurance for luxury properties, holiday homes, high-value car coverage, fine art and specie insurance, and cyber insurance tailored to affluent clients. Uncover the unique underwriting factors pivotal in evaluating risks associated with these assets, gaining insights into risk assessment methodologies crucial in catering to high-net-worth portfolios."
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Enabling Women's Careers - Understanding Your Personal Brand
Join us for the February Women's Forum session. In this session we will be delving into our personal brand This session will be live online on Zoom. It will not be recorded as we aim to create a safe space for members to express themselves, network and grow. These sessions are for all levels of PFS and CII and future topics will be established from member feedback within the group. The sessions are facilitated by Caroline who is a Certified Coach and NLP Trainer, however, these sessions are an exploration for all and so please bring your top tips to share with other members of the group and be open to explore and encourage eachother. Please allow up to 90 minutes for this session.
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Luton & Hertfordshire Half Day General Insurance Regional Conference 2024 - IWM Duxford
Join us for our Annual Half Day Conference at Duxford where there will be talks on Aviation Insurance, Parametric Insurance and a complimentary 1 Hour access to the Museum after the Conference.
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WEBINAR - Financial Stress and Mental Health
Financial strain is recognised as being one of the key stress factors for adults, and it can be a major risk factor for poor mental health. It is not uncommon for people to neglect their mental health, specifically when they are experiencing financial stress. In this one hour session we will explore the relationship between financial stress and health - and attendees will leave with practical tools to help them combat financial stress, and stay well.
View event detailsWEBINAR - Why Choose CII Exams: Unlocking Your Path to Professional Excellence
During this session we will look at the process of achieving CII qualifications, and the benefits. We will explain the exam structures, required study time and how to plan your study to achieve the required results, along with information on the additional support that is available to you.
View event detailsWEBINAR - How to be Positively Disruptive
We are trained to pass exams; to fit in; to ‘be good and keep our head down and work’. However, we are living in a changing world. Having the ability to challenge existing norms; to identify opportunities and bring these to the workplace are invaluable for companies. But is a fine line between being Disruptive and a positive disruptor. In this topic we will discover how to avoid being mediocre: but a positively disruptive, invaluable member of your team.
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Lunchtime Webinar - Goal Setting for Success
It’s time to reset and set yourself up for success in 2024! Join us on this interactive Zoom session where we will work together to set ourselves up for success in 2024!
View event detailsWEBINAR - Inflation and the Insurance Implications
This session on inflation considers what effect increasing inflation has on business insurance - what clauses and cover issues brokers and insurers need to consider for various classes of cover.
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Enabling Womens Careers - 10th Jan 2024 - Cycle your way to success
Join us for the January Women's Forum session. In this session we will be exploring how we can Cycle our way to Success! This session will be live online on Zoom. It will not be recorded as we aim to create a safe space for members to express themselves, network and grow. These sessions are for all levels of PFS and CII and future topics will be established from member feedback within the group. The sessions are facilitated by Caroline who is a Certified Coach and NLP Trainer, however, these sessions are an exploration for all and so please bring your top tips to share with other members of the group and be open to explore and encourage eachother. Please allow up to 90 minutes for this session.
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