Previous events
All previous events
WEBINAR - The Importance of Emotional Intelligence at Work
The session will explore the importance of Emotional Intelligence by outlining the many benefits to employees, prospects, customers, and organisations. We will explore common workplace situations that can trigger negative emotions and share effective techniques for managing a variety of emotions, such as frustration, disappointment, and nervousness. We also look at the importance of empathy, as a key EI skill and explain how to be empathetic, in a sincere way, with colleagues and customers.
View event details
Enabling Women's Careers - Overcoming Imposter Syndrome
Join us for the July Women's forum session to Enable Womens Careers This session will be Live-Online on Zoom. It will not be recorded as we aim to create a safe space for members to express themselves, network and grow. These sessions are for all levels of PFS and CII and future topics will be established from member feedback within the group. The sessions are facilitated by Caroline who is a Certified Coach and NLP Trainer, however, these sessions are an exploration for all and so please bring your top tips to share with other members of the group and be open to explore and encourage eachother. Please allow up to 90 minutes for this session.
View event details
Webinar : Lunch & Learn Workshop - The Importance of Effective Risk Presentations
This webinar will focus on the importance of effective risk presentations, covering: - client disclosure and maintaining client relationships, - the duty of fair presentation, - the influence of fair risk presentation on underwriting and claims processes, - potential exposures to brokers if risk capture and recording is incorrect / insufficient
View event details
Hawkins Webinar - Spontaneous Combustion of Oily Rags
In this session the speaker will explain how improperly disposed/stored oily rags can self-heat and pose a risk of fire.
View event detailsWEBINAR - General legal/legislative developments affecting insurance coverage
This session will look at developments over the last few years in legal decisions and legislation that affects insurance policies. NB Content may change as the government priorities change, and additional cases are heard by the courts.
View event detailsEnabling Women's Careers - Putting Our Needs First
Join us for the June Women's forum session to Enable Womens Careers This session will be Live-Online on Zoom. It will not be recorded as we aim to create a safe space for members to express themselves, network and grow. These sessions are for all levels of PFS and CII and future topics will be established from member feedback within the group. The sessions are facilitated by Caroline who is a Certified Coach and NLP Trainer, however, these sessions are an exploration for all and so please bring your top tips to share with other members of the group and be open to explore and encourage eachother. Please allow up to 90 minutes for this session.
View event details
Intro to Commercial Combined Insurance
This course gives an introduction to commercial combined insurance policies. Within it we will examine the core cover and the optional covers available. We will also look at the rating factors that helps an underwriter decide whether to accept the risk.
View event details
Webinar: Big Data and the Importance of Small Data and its relevance to insurance
We will look at what the term “Big Data” means, the opportunities it provides and how it is being used in organisations to make better informed decisions. We will explore some of the risks it poses when used incorrectly and why data quality is important. We will also see how a single character typed in to a system incorrectly bankrupted a previously profitable business.
View event detailsWEBINAR - Development of Parametric BI Solutions - dealing with coverage gaps
This session looks at some of the new Business Interruption solutions being developed by parametric insurers. It will identify coverage gaps to be aware of and how to distinguish parametric and conventional cover.
View event details
Hawkins Webinar - Numerical Analysis in Forensic Geotechnical Engineering
In this session the speaker will provide a glimpse of numerical analysis in geotechnical engineering including: · Basic concepts · Application to forensic investigations · Case studies
View event detailsContractors all risks - an introduction
Join Diane for this webinar where this session will look at Contract Works policies and what they cover, what are the main cover issues (including defect exclusions) and the information brokers need to place the cover
View event detailsWEBINAR - How to Raise your Visibility for Career Success
How is it that some people rapidly climb the career ladder whilst others, who might be equally as good, remain at a lower level? Having studied very successful people; watching their behaviour, actions and attitudes, I have identified key engagements these successful people do in order to be visible to decision makers. And in this time where cuts are being made, you want to be the go to person: the person who is positively noticed – and I don’t mean the loudest person: the last person standing when difficult decisions are made.
View event detailsEnabling Women's Careers - 1st Session - Empowerment
We are excited to announce that we have joined forces with our local institutes to bring you monthly sessions to Enable Womens Careers. This is the first of our joint sessions where Caroline will design and facilitate collaborative sessions on a monthly basis. These sessions will not be recorded as we aim to create a safe space for members to express themselves and grow as the months progress. Futre topics will be determined by the members each month. These sessions are for all levels for PFS and CII.
View event details
Hawkins Webinar - Should a Building be Demolished Following a Fire?
In this session Yang will demonstrate the methodology and technology Hawkins uses to conduct structural assessment of fire damaged structures.
View event details
IDD Complaint Handling
"The course will give you an in depth understanding of complaint handling in a regulated environment. We will explore the FCA Complaint Handling rules, and the relevant regulation. We will tackle the lens of viewing complaints as purely a “nuisance” and refocus to see them as an important opportunity for real time feedback and interaction with our customers. We will take a look at the different types of complaints, and the applicable processes and timescales for handling them. We’ll also explore the impact of the new Consumer Duty on complaints handling with particular focus on good outcomes for our customers. Through using interactive exercises and realistic scenarios we will run through examples of complaints and the ways we should and should not handle them."
View event detailsWebinar : Neuroscience for Business - Leading change and bringing your people with you
Leaders need to know how to engage the part of their people’s brain that triggers curiosity, excitement and change-readiness. Traditional approaches to change have been about creating fear. Today it is about creating insight and excitement.
View event detailsWEBINAR - Networking - a professional approach
Networking has massive benefits to individuals and organisations on multiple levels, and yet many neglect it completely, go through the motions, or treat it solely as an opportunity to get out of the office and blow off some steam. This session emphasises a professional and structured approach to networking; exploring overall networking strategy, how to optimise results from specific events, and pays particular attention to networking for sales. It gives delegates the tools and insight to raise their networking game and reap the rewards for themselves and their employers.
View event details
Hawkins Webinar - The Perennial Problem of Bulk Cargo Liquefaction
Nico’s presentation will answer the following questions: · What is liquefaction? · Which cargoes pose a risk when carried? · How can that risk be mitigated?
View event details
Annual General Meeting 2023
We need you! To get down to our AGM... Your local institute council invites you to attend their 2023 Annual General Meeting in order to hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members for the forthcoming year. If you feel you could make a positive contribution to your institute, it is an ideal first step to becoming involved. Book your place today.
View event detailsWEBINAR - Restoring Trust in Insurance by Improving Customer Service
At a time when the public image of insurance has never been in a more intensive spotlight, this webinar looks at the joint issues of customer service and trust – inextricably linked and vital to the future prosperity of the insurance sector. We will examine how customer service can be improved by both businesses and individuals, and look at the vital role service has to play in restoring the trust that is so important to all business relationships.
View event details