Afternoon Workshop: How to Have Challenging Conversations

Whether it's dealing with a challenging client, boss or team member these crucial conversations have the potential to strengthen or weaken a relationship and need to be handled with skill and care. However many people avoid such conversations for fear of saying the wrong thing, too much or not enough. Yet the issue is rarely resolved by ignoring or inflaming it.

This highly practical workshop will focus on the process, content and emotion of challenging conversations. Delegates will leave with some practical tools and phrases to handle tough situations, thorny issues and heated moments.

By the end of the session delegates will be able to:

• Clarify what they want to happen as a result of the conversation
• Recognise their own unhelpful stories and thoughts
• Describe the importance of facts, responsibility and empathy in holding challenging conversations
• Start awkward conversations and stop procrastinating
• Use a 3 stage framework with key phrases
• Manage strong or suppressed emotions both in others and themselves

Time: 12.30pm Lunch; 1.30pm Start; 4.30pm Finish

Venue: ACE European Group, Edmund St, Birmingham

Lecture are provided free of charge to CII/PFS members. A £15.00 charge is made for non-members attending the lecture payable at the time of booking (Please note: If payment is not made at the time of booking online, kindly advise in the special requirements box your method of payment, e.g. cheque to follow in post).

Proof of membership is required; kindly ensure you bring along your CII/PFS PIN for registration.

If this event becomes fully booked, please email birminghaminstitute@cii.co.uk to be added to our reserves list.

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