Webinar: Telephone Sales and Communication Skills

In the remote working and remote trading world we now live in, telephone skills have become even more important both in sales and account management.

Learning Competencies
The webinar will cover the key aspects of how to maximise your effectiveness in relation to telephone communications and engagement:

• Mehrabian’s Law – how we interpret communication
• Creating the ‘Visual’
• Improving how we sound
• Telephone sales questioning skills
• Active listening on the telephone
• Rapport building on the telephone
• Objection handling and Closing

Learning Objectives
At the end of the session delegates will able to demonstrate an understanding of:

• the important skills for conducting sales conversations over the telephone
• how we interpret communication on a F2F basis and how we need to adjust for the telephone

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