Coaching Skills at Work

Session Overview:

This session delivered by Jacqui Turner and Nick Thomas is relevant to everyone who deals with people in their everyday working lives.

The session explains what coaching is and provides ‘must have’ tools and techniques to develop delegates coaching skills and achieve smarter outcomes

This session will also provide the latest research outlining the benefits of coaching in the workplace to all employee levels and organisations

We will share the many opportunities to coach formally and informally in the workplace as well as what it takes to be an effective coach and coachee

We will also share coaching tools and techniques that delegates can immediately put into practise.

Finally, we will share important steps every company should take to develop a coaching culture across the whole organisation

Objectives:

• Understand what coaching is and what it isn’t
• Understand the link between Coaching, employee engagement, attrition, and customer satisfaction
• Understand the many opportunities to coach and be coached within the workplace
• Learn what it takes to be an effective coach and coachee
• Learn how to apply a variety of coaching tools and techniques to enhance your coaching sessions
• Understand the steps needed to create a coaching culture across organisations

Content & Learning:

• Explain what coaching is and what it isn’t
• The latest research outlining benefits of coaching in the workplace
• The link between coaching, employee engagement, attrition, and customer satisfaction
• Explore the many opportunities to coach and be coached within the workplace
• Outline the key principles, values, and mindset of an effective coach and coachee
• An introduction to coaching tools and techniques which will help you coach individuals who:
• Are feeling frustrated
• Have negative/limiting beliefs which are holding them back
• Learn the critical steps needed to develop a coaching culture across an organisation and explore the benefits.

Presenters: Nick Thomas and Jacqui Turner

Nick Thomas

Nick offers a unique combination of skills in the UK insurance training sector – an industry sales specialist and a widely qualified professional coach and trainer. Nick is an Economics graduate with over 25 years corporate insurance broking experience. He was a highly successful sales producer in the UK broking market before progressing into regional and then national sales leadership roles. As National Development Director at HSBC, Nick was one of only 40 people from a global workforce of 265,000 selected as part of the STARS programme to recognise exceptional performance. He is a highly trained consultative sales specialist, and his experience includes a secondment with a major management consultant to design a best practice sales process.

In the mid-2000s, Nick developed a chronic health condition; his journey to recovery fostered a new range of interests, and a passion for health, and performance. He studied widely, qualifying as a Master Practitioner in Neuro-Linguistic Programming (NLP), obtaining a Diploma in Life Coaching, before going on to study Corporate/Business Coaching with The Coaching Academy. He is also a qualified Holistic Lifestyle Coach and Advanced Exercise Coach.

Nick has worked in a self-employed capacity in training, coaching, and consulting since 2017, including as a specialist adviser in Insurance sector M&A (Mergers & Acquisitions) sector. He set up Nick Thomas & Associates in 2020 in response to demand from his industry network for training solutions designed and delivered by people with a background of working in the industry.

Jacqui Turner

Jacqui has enjoyed a highly successful 30-year career in Training and Management roles across Financial Services, Retail and Utility sectors.

She has designed and delivered customer service training for household names such as Lloyds TSB, HSBC, Tesco, OrangeBox, Sky, NFU Mutual and many others. She uses her wealth of experience of working within Customer Service environments to design bespoke customer service training courses, which focus on the skills required by all levels of employees and managers in today’s climate, where customers, quite rightly, expect an effortless and exceptional level of service.

Her achievements have included ‘Welsh Contact Centre Trainer of the Year 2014’ and a finalist in the National Contact Centre awards for the most effective training programme.

She has amassed twenty-one 5 star google reviews, and is in great demand from the trade media with appearances in Callcentre helper online articles, and as a guest speaker on podcasts such as Gavin Scott's ‘Customer Service Gold Dust Podcast’ and Peter Ryan's ‘CX Podcast’

• ILM Level 5 Coaching & Mentoring Certificate
• Essential Leadership Skills ILM Endorsed Award
• Training and Development NVQ Level 3 City & Guilds
• NLP Practitioner Certification
• ILM Member
• Member of European Mentoring and Coaching Council

Jacqui is the owner of Turner Corner Learning Solutions and works as an Associate with Nick Thomas & Associates

Nick Thomas & Associates – specialist training solutions to the UK Insurance Sector: Nick Thomas & Associates provides up to the minute training solutions addressing the challenges of the modern insurance professional, across sales, communication, and soft skills; technical insurance; customer service; management and leadership; performance, resilience, and health.

Nick Thomas delivers all sales, communication, and soft skills sessions, partnering with selected subject matter specialists in the other delivery categories.

Associates are selected for their strong industry background and credibility, allied to first class training skills.

All training programmes are designed specifically to align to client needs and delivery overseen by Nick Thomas.

Nick Thomas & Associates received acclaim for training and webinar series providing solutions to the challenges of remote working and virtual trading.

Our clients include major insurers and independent brokers, a major global Insurer ‘broker proposition’, broker network groups, insurance recruitment consultants and over forty local insurance institutes at the time of writing.

This webinar will take place over Zoom. The link will be available in the booking confirmation e-mail that is sent automatically when you book onto the webinar.

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