Lunchtime CPD Networking - 11th March 2020 - Cancelled - Corona Virus

Presentation Overview:

It is likely in the course of your work you will face a number of challenging situations from time to time. For instance have you ever experienced any of the following?

• An unreasonable request from a customer or colleague
• Lack of co-operation from another department

• Having to convey an unpopular decision

• Disagreeing with a point of view a more senior person is forcefully expressing

These situations are challenging because your needs are in conflict with the needs of others and are made worse, or better, depending on how you handle them and the way in which you communicate.

This session will explore the different outcomes that can be achieved by using different communication styles and offer a range of techniques to help you assert yourself with confidence.

Speaker:

Louise White - Talent & Development Consultant - Ageas Insurance Ltd

Louise is a talent and development professional who specialises in the design and delivery of learning, talent management and succession planning.

She brings 16 years leadership experience to her current role, where she is responsible for the identification and development of high potential employees, alongside the development of 500+ leaders. She created the Ageas | Leaders programme for Ageas UK which has now been adopted as the global approach to leadership development across Ageas Group.

She also works with teams to improve communication, teamwork and productivity through psychometric-based learning as an Insights Discovery and MBTI Accredited Practitioner.

Venue:

Hallmark Hotel Bournemouth Carlton, East Overcliff, Grove Road, Bournemouth BH1 3DN

Limited free car parking is available at the venue. Please log in your registration number at Reception.

Should the car park be full, please feel free to park at Hallmark Hotel Bournemouth East Cliff which is adjacent to the Carlton Hotel.

Audience:

The session is aimed at all CII/PFS members or guests with an interest in self-development as well as those leaders and mentors who are responsible for others achieving their personal and business targets.

Learning Objectives:

At the end of the session, attendees will be able to:

• Understand the differences between aggressive, passive and assertive communication styles
• Identify their own preferred style and how others behaviour may impact on the way they communicate
• Use a range of techniques to enable assertive communication in all situations

If you have any special requirements e.g. regarding diet, access, hearing etc., please let us know when booking your place.

A certificate of attendance is available online to download after you complete the online post event survey.

Please ensure your email address is kept up to date with the CII website and that you allow the local Institute to contact you.

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