Extraordinary Client Service

In the highly competitive and commoditised insurance market, it's service that differentiates, builds loyalty and creates advocates. Understanding what clients want, listening well and being a skilled communicator can make a huge difference to clients' experience and their perception of service.

This session is a change for delegates to step out of the busyness of day to day and reflect on their approaches, communication style and relationships they have with their key clients and stakeholders.

This hour-long seminar is relevant for all client-facing roles. The session's focus in on strengthening interpersonal relationships and enhancing the quality of these interactions rather than how businesses might devise client service strategies.

Learning Objectives

At the end of this session, delegates will be able to:

• describe the 7 things that all clients want
• demonstrate effective listening
• use words that work
• create a positive first and last impression - especially on the telephone
• use 5 strategies for getting their point across