Skills Week - How to have difficult conversations at work
All leaders and managers have difficult conversations at some point in time. Having difficult conversations may never be easy, but there are ways to make those conversations both productive and as painless as possible. In this interactive masterclass I share ways you professionally lead a difficult conversation.
Learning Objectives: The aim of this webinar is that you will go away with knowledge and practical ways to be more effective This includes:
- Techniques on how to be specific in these conversations
- Avoiding being personal when having these conversations
- The power of listening and different listening techniques to use in different conversations
- How the language you use impacts the success of the conversation
- Offering solutions rather than allowing a comment or conversation to ’hang’
Susan Heaton-Wright is an impact, communications and speaking expert for emerging leaders and the creator of the Superstar Communicator™ methodology. She is an expert in virtual communication; is a remote speaker and delivers CPD accredited webinars and coaching virtually.
Venue
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CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.