Forthcoming events
This month
Wellbeing Webinar: Navigating Redundancy & Rebuilding Confidence
This empowering one-hour webinar provides practical strategies and evidence-based techniques for managing the emotional impact of redundancy and rebuilding your confidence. Designed for professionals who have recently experienced job loss or are going through the redundancy process, this session will equip you with tools to navigate this challenging transition and emerge stronger. We'll explore the psychological effects of redundancy and how they can impact your mental health and self-esteem. You'll learn effective coping mechanisms to manage stress and anxiety, as well as techniques to reframe your perspective and identify new opportunities. The webinar will also cover strategies for rebuilding your professional identity, enhancing your resilience, and cultivating a growth mindset.
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Preparing for Mid-Year Staff Appraisals in the Insurance Industry: EMPLOYEE’S Point of View
Often staff struggle to know what evidence to provide to their manager when they have a mid-year appraisal and as such under sell themselves. Others do not have mid-year appraisals at all unless they ask! Creating evidence of achievements against targets is a proactive task for the member of staff and this one-hour webinar, presented by Alan Chandler one of the most popular speakers in the UK, will help staff to better show case their achievements to their manager. This webinar will be delivered from an insurance industry perspective and is relevant for all staff involved in broking, underwriting or claims. Practical examples will be given in each case of what evidence of achievement could look like.
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Neurodiversity
Inclusive Futures is a not-for-profit Community Interest Company dedicated to social mobility. It is driven by its vision to create an inclusive society where all individuals are empowered to realise the future that is right for them. Inclusive Futures supports young people to thrive in their chosen careers, and supports businesses to create inclusive work environments. This session will explore neurodiversity in the workplace.
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IF1 Revision Day
The course will cover all the main aspects of the compulsory certificate subject IF1. We will explore: • The different types of risk, • The U.K. market place • The six insurance principles of insurable interest, duty not to misrepresent/ fair presentation of risk, indemnity, proximate cause, subrogation and contribution • The legal and regulatory aspects of insurance The course will be delivered by Alan Chandler, Chartered Insurer who has taken thousands of people from nothing to fully ACII qualified, including training many national prize winners, so you will be getting the best possible help to pass IF1.
View event detailsPreparing for Mid-Year Staff Appraisals in the Insurance Industry: MANAGER'S Point of View
High quality staff appraisals are essential and it is crucial that you feel confident that you can conduct them successfully as a Manager. This webinar will be delivered from an insurance industry perspective and is relevant for all managers involved in broking, underwriting or claims. Come and join us to learn how to get this critical staff retention and motivational aspect correct, for the benefit of all!
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FCA GI Consumer Duty, Premium Finance and Multi-Occupancy Update
We’ve had Consumer Duty for nearly two years now and the FCA published an update on 11 March 2025. “Firms must find their own approaches to embedding the Duty, based on their size, activities, and resources - these findings provide the extra insight industry have asked for, and show how the information we request is being used to help firms deliver the Duty.” We shall explore where we are with Consumer Duty and the session will also provide and update on fair value assessments to include what makes up broker commissions and how to ensure broker costs are fully understood and a further update on where we are with premium finance and whether commissions need to be disclosed and consent sought from clients.
View event detailsWellbeing Webinar: Getting to Know Your Inner Critic
This session will explore the role of the inner critic, what it is, and what can be done to reduce the negative impact of the inner critic on mental health and wellbeing. Participants will leave the session with some practical tools and techniques to help them to manage their inner critic and to thrive both at home and at work.
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Why Underinsurance in Home Contents is so Prevalent, and Practical Tips/Tools to Address it
Underinsurance is a major issue in the industry – many reports suggest that around 2/3 of homes are underinsured. Unfortunately, the same is often true for the contents in those homes. Why is this, and what can the industry do about it?
View event detailsWellbeing Webinar: Understanding Suicide: Opening up the Conversation
Have you ever thought about developing your skills and knowledge in terms of how to respond to someone having thoughts of suicide? Or perhaps you've been impacted by the subject of Suicide in some way and would like to become more comfortable with talking about it? Join us for this powerful session, exploring suicide in a safe and empowering way. A key takeaway is a message of hope – hope for recovery for those that are experiencing thoughts and feelings of suicide and hope that we can all play a part in creating suicide-safer communities.
View event detailsSupporting Early Career Colleagues
Inclusive Futures is a not-for-profit Community Interest Company dedicated to social mobility. It is driven by its vision to create an inclusive society where all individuals are empowered to realise the future that is right for them. Inclusive Futures supports young people to thrive in their chosen careers, and supports businesses to create inclusive work environments. This session will explore supporting early career colleagues.
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Network for Success
Networking is an essential skill if you wish to raise your profile professionally and/or move your business forward, yet it is something many people dread. Being able to create and maintain a strong network is crucial. This interactive masterclass provides the audience essential skills in face to face and online networking. Including meetings strangers, having interesting conversations, when to move on; following up and keeping in touch with your network. This session focuses on face to face and virtual networking.
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Understanding Household Lines Claims Handling
This webinar delivered by Alan Chandler one of the leading presenters in the UK looks at what a household claims handler would look for in the event of a claim. The webinar explores the importance of early notification of claim by the policyholder, what information a Household claims handler will typically seek and when they will use an outsourcer. The presentation will also explore the insurers obligations under the Enterprise Act 2016 and why they must settle promptly. Finally, we will explore when a policyholder can approach the FOS over a claim.
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Manage Your Fear and Show up with Confidence
Being able to manage your fear and show up with confidence is essential for career development. Fear could prevent you from showing up with confidence for meetings, for presentations and public speaking and doing examinations for professional qualifications. Fear could impact your career development and your credibility. It is important to learn how to manage your fear. There are situations where we are affected by fear; this could impact on our performance, or we could avoid taking up opportunities that could progress our career. In this powerful masterclass, Susan shares techniques to understand and manage your fear so you can present the very best version of yourself in business situations.
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Interview Skills: For Candidates and when Recruiting
Interviews are being conducted virtually. Even when we are able to meet face to face again, recruiters indicate that there will be a combination of virtual and face to face interviews. There are a number of communication techniques to help you nail an interview: performing with credibility and impact. This virtual workshop shares techniques for being interviewed. It is also an invaluable workshop for interviewers too to consider how to prepare, assess and ask questions.
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Commercial Property Insurance: How to Set Correct Sums Insured
It is estimated that more than 60% of policies have incorrect sums insured! This presentation looks at the major issue of under insurance in the UK commercial property market and how to help your clients avoid the under-insurance trap. The presentation, delivered by Alan Chandler one of the UK's most popular insurance presenters, will look at what clients actually need to take into when settling Buildings, Contents and Stock sums insured. Alan will explore why under insurance is so common, the effects of under insurance for the client and why under insurance is an increasing cause of Professional Indemnity claims against brokers.
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Company Structures - Understanding How Policies Should be Correctly Set Up
It is essential all insurance staff have a good understanding of the different types of way in which a company could be structured and failing to understand these structures could lead to wrong cover being put in place. This webinar, provided by Alan Chandler one of the most popular presenters in the UK, will examine the difference between a sole trader, a partnership, a limited liability partnership, a private limited company and a public limited company. Alan will also explore the ways in which charities are formed. The leading case of Macaura v Northern insurance shows us that a policy will not respond if the insurance cover does not reflect the true structure of the company.
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MO5 Revision Day
This revision course is designed to help you develop your exam technique and knowledge for the MO5 module. The webinar will help delegates wherever they are in their MO5 journey, at the beginning or at the end revising for their multiple-choice examination. Led by one of the UK's foremost insurance trainers, Alan Chandler, the syllabus will be explained in plain English with practical examples. The webinar will also include an interactive opportunity to ask Alan about any areas of the syllabus where candidates are stuck.
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