Previous events

All previous events

An Overview of D&O Cover

  • Thu 07 Apr 3:00 pm – 4:00 pm
  • Online
    • Alan Chandler

The webinar will briefly explain the history of D&O and how the D&O marketplace is changing dramatically due to the economy. The sad fact is that many businesses will struggle badly over the next few years and lots of redundancies will have to be made. This will result in a sharp spike in both Directors and Officers and Employment Liability Practices claims. The market will harden and that is why it is essential brokers have conversations with their clients now.

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Why Commercial property premiums will be increasing by 15+%

  • Fri 01 Apr 4:00 pm – 5:00 pm
  • Online
    • Alan Chandler

A combination of higher materials and labour costs will mean insurers are likely to need 9.6% increases just to cover rebuild cost inflation in the UK. However, given most need additional rate strength of around 6% to balance their loss-making property books, this will mean policyholders looking at rate increases of around 15% in 2022 on top of the 2021 increases!

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Exploring Diversity & Inclusion: Microaggressions – death by a thousand papercuts

  • Thu 24 Mar 12:30 pm – 1:30 pm
  • Online
    • Emma Clune

This session will explore the common types of microaggressions and the impacts and outcomes of these. We will also look at how to initiate change.

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An Overview of Commercial Liability insurance

  • Fri 18 Mar 3:00 pm – 4:00 pm
  • Online
    • Alan Chandler

This webinar looks at providing an overview of the essential insurance covers of employers liability, public liability and products liability, what these policies cover and how a client could become legally liable.

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Skills Week - How to demonstrate and develop credibility

  • Fri 18 Mar 12:00 pm – 1:00 pm
  • Online
    • Susan Heaton-Wright, Superstar Communicator

There are situations in business where we need to demonstrate your credibility or personal impact. This gives clients, prospects, stakeholders, colleagues and senior staff more confidence in your abilities. In this virtual workshop I share key characteristics of credibility and how to use it in an authentic way in business conversations. I also build your awareness of how your presence and confidence plays a role in credibility, even when you are not speaking.

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Skills Week - How to have difficult conversations at work

  • Thu 17 Mar 12:00 pm – 1:00 pm
  • Online
    • Susan Heaton-Wright, Superstar Communicator

All leaders and managers have difficult conversations at some point in time. Having difficult conversations may never be easy, but there are ways to make those conversations both productive and as painless as possible. In this interactive masterclass I share ways you professionally lead a difficult conversation.

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Skills Week - Assertiveness: Say what you want; say what you mean

  • Wed 16 Mar 12:00 pm – 1:00 pm
  • Online
    • Susan Heaton-Wright, Superstar Communicator

Many people are worried about being assertive: they believe they are coming across as aggressive. Yet everyone has the right to express their needs. Being assertive is an essential skill for anyone. Developing excellent assertiveness skills makes you a better colleague, team player and human being.

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Skills Week - How to use storytelling in business communication

  • Tue 15 Mar 12:00 pm – 1:00 pm
  • Online
    • Susan Heaton-Wright, Superstar Communicator

There are situations in business where we need to demonstrate your credibility or personal impact. This gives clients, prospects, stakeholders, colleagues and senior staff more confidence in your abilities. In this virtual workshop I share key characteristics of credibility and how to use it in an authentic way in business conversations. I also build your awareness of how your presence and confidence plays a role in credibility, even when you are not speaking.

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Skills Week - Resilience and looking after yourself in challenging times

  • Mon 14 Mar 12:00 pm – 1:00 pm
    • Susan Heaton-Wright, Superstar Communicator

Many of us are used to working with others in an office or visiting clients face to face. Having a daily routine and being able to live fulfilling lives meeting others and participating in hobbies. As our working and home lives are being changed drastically, we need to look after our physical wellbeing even more – and that of our families. This is focused on your physical, emotional and mental wellbeing. This is an interactive workshop with a workbook and a chance to ask questions and share good practice.

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Cii Examination techniques (1)

  • Fri 04 Mar 9:30 am – 12:30 pm
  • Online
    • Alan Chandler

This workshop (which will include a break) will aid all those who are taking CII or PFS examinations. It is a generic overview delivered by Alan Chandler, who is one of the most popular insurance presenters in the UK, and who has been both tutor and examiner for many different CII subjects.

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The Highway Code Changes and their Implications for Insurance

  • Thu 03 Mar 10:00 am – 11:00 am
  • Online
    • Bernard Thornton FCII

On 29 January 2022 some significant alterations were made to the Highway Code, known and trusted for many decades as the ‘Road Users’ Bible’. This new edition changes many common perceptions as to the rules and etiquette of the road, for instance, priorities at junctions, awareness, spacing and the creation of a ‘hierarchy’ of road users. The webinar will be of value to everyone using a public road. Specifically it will be of value to insurance personnel dealing with Motor underwriting, claims or client facing in any way.

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IF5 Motor Insurance Products overview

  • Tue 01 Mar 9:30 am – 4:00 pm
  • Online
    • Alan Chandler

The course will look at the best exam techniques to use to pass IF5. We will explore the motor insurance market, the different cover options, the regulatory framework that exists for motor insurance and the different underwriting factors taken into account by insurers.

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Exploring Diversity & Inclusion: Neurodiversity, difference not deficits

  • Thu 24 Feb 12:30 pm – 1:30 pm
  • Online
    • Emma Clune

This session will discuss what neurodiversity is and how it is important. We will share the most common neurodivergent traits and discuss what types of roles benefit from a different perspective.

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Understanding Personal Lines Claims Handling

  • Mon 21 Feb 3:00 pm – 4:00 pm
  • Online
    • Alan Chandler

The webinar explores the importance of early notification of claim by the policyholder, what information a Personal Lines claims handler will typically seek and when they will use an outsourcer. The presentation will also explore the insurers obligations under the Enterprise Act 2016 and why they must settle promptly and finally we will explore when a policyholder can approach the FOS over a claim.

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Renewable Energy

  • Thu 17 Feb 1:00 pm – 2:00 pm
  • Online
    • Paul McGonagle

The growth of renewables and the challenges for industry are an increasing demand on the expertise of the Insurance Market and its service providers, especially in respect to claims management and the preventative measures. We look at evaluating some of the risks to better enable your understanding. We will focus on giving an introductory perspective to some of the faults experienced predominantly in Wind harnessed and Solar energy.

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Webinar - How to set the correct Commercial property sums insured

  • Tue 15 Feb 5:00 pm – 6:00 pm
    • Alan Chandler

It is estimated that 90% of policies have incorrect sums insured! This presentation looks at the major issue of under insurance in the UK property market and how to help your clients avoid the under-insurance trap.

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A plain English overview of Builders performance bonds

  • Tue 08 Feb 3:00 pm – 4:00 pm
  • Online
    • Alan Chandler

This one-hour webinar, presented by Alan Chandler one of the most popular presenters in the UK, will explain the difference between a bond and an insurance contract and show why brokers need to understand what a builders performance bond is. From time to time your clients, particularly those involved in the construction sector, will look for help in obtaining a bond and this presentation looks to provide an overview of what bonds are and why they are issued. Alan will look at different types of bond such as conditional and on demand but not James!

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IF8 Package Commercial Insurances Overview

  • Tue 01 Feb 9:30 am – 4:00 pm
  • Online
    • Alan Chandler

The course will look at the best exam techniques to use to pass IF8. We will explore: • The different types hazard an underwriter considers for Commercial package insurance • The different package covers available in the U.K. • The main rating factors • How the claims process operates for Commercial package insurance

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Exploring Diversity & Inclusion: Building your D&I Policy

  • Thu 27 Jan 12:30 pm – 1:30 pm
  • Online
    • Emma Clune

Explore what your ideal D&I policy looks like. What can you do from your desk today, to support your ‘official’ policy and evolve it to match your ‘ideal’ one.

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Professional Indemnity insurance – How claims can arise

  • Mon 24 Jan 5:00 pm – 6:00 pm
  • Online
    • Alan Chandler

This presentation provides an overview of professional indemnity insurance. It looks at the main case law underpinning the PI market, why the PI market is expanding in terms of number of policyholders needing the cover yet at the same time the capacity is decreasing.

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