Previous events
All previous events
5 Habits of Highly Effective Claims Handlers in Insurance
Jeff Heasman delivers this session in which he highlights what he has identified as the top 5 habits of highly effective claims handlers. The session looks at how these habits impact the performance of individual claims handlers, their teams, companies and also the experience of the customer. This session is valuable not only for claims handlers but everyone within the insurance industry.
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The Gender Debate: Is anything meaningful being done in the largest broking firms?
Are you a woman in broking that wants to see her career fly? Are you a male ally that wants to see more women succeed into senior positions within your broking firm? We want to see you at this event!
View event detailsNextGen presents- Networking Skills with Michael from Kataholos
In this session with Michael, you will learn tips, invaluable networking techniques, guiding principles and strategy guidelines. These can be applied when at networking meetings, in networking groups and when you are looking to grow and expand your network.
View event detailsNextGen Presents- Communication Skills Essentials with Michael from Kataholos
In this session with Michael, you will learn skills and the practices that you can apply to become a highly effective and well thought of communicator, which will benefit both your personal and professional relationships. This session includes unique communication Kataholos techniques.
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SURE: a new technique to ensure clients have understood your advice
We naturally ask the client if there is anything they didn't understand and often, the client replies “No”. Or we ask if everything was clear and the client answers “Yes”. But can we rely on these answers as being an accurate reflection of whether the client truly has listened to and understood that advice? The answer is NO!! That is why, in this webinar, Jeff Heasman will outline his SURE technique for insurance and financial services professionals, based on concept checking, a method traditionally used in language teaching.
View event detailsNextGen presents Jonathan-Bowman Perks
How inspiring, engaging, & influential are you as a leader? We are facing tough times in the year to come. Higher Cost of Living; having to deal with challenging difficulties; and managing continuous disruption. How do you lead yourself in this age of overload? If you are: A Next generation Leader aspiring to improve yourself and would like to: Learn some top tips from the tough experiences of inspiring leaders have been there before you? Learn to focus on a few things that are the essentials to your success in life? Ask the questions, you have always wish to ask about leading yourself more effectively? THEN join us on 30th January on this Zoom Webinar, It’s a New Day, It’s a New Year, It’s a New You! Let’s make this the most inspiring year yet!
View event detailsA plain English overview of understanding a commercial insurance policy wording
This one-hour webinar, presented by Alan Chandler one of the most popular presenters in the UK, looks to provide a plain English walk through what makes up a commercial insurance policy wording. One of the learnings of the 2020 Bi and Covid-19 court battles is the fact that you ignore the construction of policy wordings at your peril. All brokers, underwriters and claims staff should have a good grasp of the component parts of an insurance policy wording and this presentation will provide this understanding. Learning Objectives
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DWF Subrogation in Property Damage Claims
To provide an understanding of subrogation in property damage claims, how it works in practice, and key aspects that impact recovery.
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An introduction to co-opetition and how it applies to insurance and financial services
co-opetition is the combination of co-operation and competition. From negotiations to business growth and working effectively as an intermediary or with intermediaries, the strategy of co-operation will be a valuable tool that you will be able to implement in your day-to-day work.
View event detailsM92 Revision course
This intensive revision session is designed to help you develop your exam technique and knowledge for the M92 Insurance Business and Finance module . The sessions will not only cover the main areas of the syllabus but also what the examiner looks for in respect of both multiple choice and coursework, as well as an interactive opportunity to ask Alan about any areas of the syllabus where candidates are stuck.
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Employers Liability, Public Liability and Products Liability overview
This webinar looks at providing an overview of the essential insurance covers of employers liability, public liability and products liability, what these policies cover and how a client could become legally liable.
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Advanced Underwriting 960 - 1 Hour Overview Webinar
This webinar will be delivered by Alan Chandler one of the leading insurance trainers in the UK. Alan will explain how to best construct an exam answer in order to delight the examiner, he will also go through the key syllabus areas as well as detailing what is happening in the insurance underwriting market today, so that you can make your coursework answers relevant. There will be an opportunity to discuss with Alan any areas of the syllabus where you would like to obtain greater clarity.
View event detailsHow to successfully conduct staff appraisals in the insurance industry
It is becoming increasingly difficult for Insurers, brokers, loss adjusters and IFA’s to recruit and retain quality staff. The reality is that at the moment the demand for qualified experienced quality staff in insurance far exceeds the availability of these staff in the marketplace, and so undertaking a great staff appraisal process is vital in ensuring you retain and motivate your staff.
View event detailsLaughing yourself to wellness: an introduction to laughter yoga
People very rarely succeed in something unless they are having fun doing it. This may explain why laughter clubs are popping up in companies, large and small, across the world and why it has been receiving so much coverage in the press in recent years!
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Webinar: An overview of Motor Trade insurance
The presentation, provided by Alan Chandler one of the most popular insurance presenters in the UK, will provide an overview of the main covers for a Motor Trader and show where brokers make mistakes when setting up covers. Alan will explore the background as to why the motor trade market is hardening so badly and why rates will continue to rise. The presentation will also look into how a broker can help clients by getting motor traders to focus more on risk management.
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Christmas Quiz and Networking Event
The IIB invites you to our Christmas Quiz, followed by our Winter Networking Event. Please join us at the Tank Lounge at Zero Degrees, Bristol on 1 December. Tickets are £5 per person, which includes food and a drink, participation in the quiz and the networking afterwards.
View event detailsThe psychology of negotiation: Principles and basic processes
Join us at The Harbourside Hotel to learn about the psychology of negotiation: Principles and basic processes. Buffet will be provided. To be successful in a negotiation it is very important that you understand the role psychology plays. From being able to recognise how your own emotions impact your thought processes and behaviours to also being able to recognise the same in your negotiation partner. Jeff Heasman is a recognised expert in negotiations and is a graduate of the Yale School of Management Executive Education programme in negotiation strategies. Using techniques learnt over many years and putting these into the context of insurance and financial services, Jeff will show you how psychology impacts the negotiation from preparation through to either closing a deal or walking away. By the end of the session, participants will be able to: identify how psychology plays a role in the negotiations process. recognise the ways in which emotions impact people´s bodies, thinking and behaviours during negotiations. implement a strategy to take account of psychological factors when preparing for and engaging in negotiations.
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A plain English overview of Engineering insurance and inspection (1)
This is an hour’s presentation looking to provide a plain English overview of the Engineering insurance market, which is often shrouded in mystery and badly understood. We will look at both the inspection and insurance cover elements of Engineering insurance. Because engineering as a product is so misunderstood, there are enormous amounts of equipment across the UK that have no explosion cover despite the client having an 'All Risks' wording! The same problem applies to inspection where clients are often breaking the law by not getting an item inspected but do not realise this. For brokers this is a missed income opportunity and a significant professional indemnity exposure. This webinar, delivered by Alan Chandler one of the most popular presenters in the UK, is very appropriate for brokers, underwriters, claims staff and loss adjusters as well as anyone else who wishes to gain a greater understanding of the insurance marketplace.
View event detailsBristol institute MO5 overview day
This intensive revision course is designed to help you develop your exam technique and knowledge for the MO5 module. These webinars will help delegates wherever they are in their MO5 journey, at the beginning or at the end revising for their multiple-choice examination. Led by one of the UK's foremost insurance trainers, Alan Chandler, the syllabus will be explained in plain English with practical examples. The webinars will also include an interactive opportunity to ask Alan about any areas of the syllabus where candidates are stuck.
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SURE: a new technique to ensure clients have understood your advice
We naturally ask the client if there is anything they didn´t understand and often, the client replies “No”. Or we ask if everything was clear and the client answers “Yes”. But can we rely on these answers as being an accurate reflection of whether the client truly has listened to and understood that advice? The answer is NO!! Recent FCA guidance papers on vulnerable customers and the new consumer duty have emphasised the obligation to take steps to ensure the customer has understood our advice and recommendations and anyway, it is just good practice! That is why, in this session, Jeff Heasman will outline his SURE technique for insurance and financial services professionals, based on concept checking, a method traditionally used in language teaching. Concept checking is designed to determine, with as much certainty as possible, that the client has understood the advice. Easy to apply to day-to-day interactions with clients, the SURE technique will help avoid misunderstandings now and in the future.
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