Previous events
All previous events
An Overview of Commercial Liability insurance
This webinar looks at providing an overview of the essential insurance covers of employers liability, public liability and products liability, what these policies cover and how a client could become legally liable.
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Skills Week - How to demonstrate and develop credibility
There are situations in business where we need to demonstrate your credibility or personal impact. This gives clients, prospects, stakeholders, colleagues and senior staff more confidence in your abilities. In this virtual workshop I share key characteristics of credibility and how to use it in an authentic way in business conversations. I also build your awareness of how your presence and confidence plays a role in credibility, even when you are not speaking.
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Skills Week - How to have difficult conversations at work
All leaders and managers have difficult conversations at some point in time. Having difficult conversations may never be easy, but there are ways to make those conversations both productive and as painless as possible. In this interactive masterclass I share ways you professionally lead a difficult conversation.
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Skills Week - Assertiveness: Say what you want; say what you mean
Many people are worried about being assertive: they believe they are coming across as aggressive. Yet everyone has the right to express their needs. Being assertive is an essential skill for anyone. Developing excellent assertiveness skills makes you a better colleague, team player and human being.
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Skills Week - How to use storytelling in business communication
There are situations in business where we need to demonstrate your credibility or personal impact. This gives clients, prospects, stakeholders, colleagues and senior staff more confidence in your abilities. In this virtual workshop I share key characteristics of credibility and how to use it in an authentic way in business conversations. I also build your awareness of how your presence and confidence plays a role in credibility, even when you are not speaking.
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Skills Week - Resilience and looking after yourself in challenging times
Many of us are used to working with others in an office or visiting clients face to face. Having a daily routine and being able to live fulfilling lives meeting others and participating in hobbies. As our working and home lives are being changed drastically, we need to look after our physical wellbeing even more – and that of our families. This is focused on your physical, emotional and mental wellbeing. This is an interactive workshop with a workbook and a chance to ask questions and share good practice.
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Cii Examination techniques (1)
This workshop (which will include a break) will aid all those who are taking CII or PFS examinations. It is a generic overview delivered by Alan Chandler, who is one of the most popular insurance presenters in the UK, and who has been both tutor and examiner for many different CII subjects.
View event detailsThe Highway Code Changes and their Implications for Insurance
On 29 January 2022 some significant alterations were made to the Highway Code, known and trusted for many decades as the ‘Road Users’ Bible’. This new edition changes many common perceptions as to the rules and etiquette of the road, for instance, priorities at junctions, awareness, spacing and the creation of a ‘hierarchy’ of road users. The webinar will be of value to everyone using a public road. Specifically it will be of value to insurance personnel dealing with Motor underwriting, claims or client facing in any way.
View event detailsIF5 Motor Insurance Products overview
The course will look at the best exam techniques to use to pass IF5. We will explore the motor insurance market, the different cover options, the regulatory framework that exists for motor insurance and the different underwriting factors taken into account by insurers.
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Exploring Diversity & Inclusion: Neurodiversity, difference not deficits
This session will discuss what neurodiversity is and how it is important. We will share the most common neurodivergent traits and discuss what types of roles benefit from a different perspective.
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Understanding Personal Lines Claims Handling
The webinar explores the importance of early notification of claim by the policyholder, what information a Personal Lines claims handler will typically seek and when they will use an outsourcer. The presentation will also explore the insurers obligations under the Enterprise Act 2016 and why they must settle promptly and finally we will explore when a policyholder can approach the FOS over a claim.
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Renewable Energy
The growth of renewables and the challenges for industry are an increasing demand on the expertise of the Insurance Market and its service providers, especially in respect to claims management and the preventative measures. We look at evaluating some of the risks to better enable your understanding. We will focus on giving an introductory perspective to some of the faults experienced predominantly in Wind harnessed and Solar energy.
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Webinar - How to set the correct Commercial property sums insured
It is estimated that 90% of policies have incorrect sums insured! This presentation looks at the major issue of under insurance in the UK property market and how to help your clients avoid the under-insurance trap.
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A plain English overview of Builders performance bonds
This one-hour webinar, presented by Alan Chandler one of the most popular presenters in the UK, will explain the difference between a bond and an insurance contract and show why brokers need to understand what a builders performance bond is. From time to time your clients, particularly those involved in the construction sector, will look for help in obtaining a bond and this presentation looks to provide an overview of what bonds are and why they are issued. Alan will look at different types of bond such as conditional and on demand but not James!
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IF8 Package Commercial Insurances Overview
The course will look at the best exam techniques to use to pass IF8. We will explore: • The different types hazard an underwriter considers for Commercial package insurance • The different package covers available in the U.K. • The main rating factors • How the claims process operates for Commercial package insurance
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Exploring Diversity & Inclusion: Building your D&I Policy
Explore what your ideal D&I policy looks like. What can you do from your desk today, to support your ‘official’ policy and evolve it to match your ‘ideal’ one.
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Professional Indemnity insurance – How claims can arise
This presentation provides an overview of professional indemnity insurance. It looks at the main case law underpinning the PI market, why the PI market is expanding in terms of number of policyholders needing the cover yet at the same time the capacity is decreasing.
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Webinar: Slips Trips n Falls
Slips, Trips, Falls & Injuries is a presentation that examines the science behind understanding whether a reported injury is consistent with the incident or accident.
View event detailsPersonal Lines policy wordings conditions and warranties webinar
This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, takes a plain English view of how the law and the Financial Ombudsman Service interpret endorsements, conditions, warranties and policy wordings and why it is so important to get this right.
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Samaritans and the Power of Listening
Good listening skills can lead to better customer satisfaction, including better outcomes for people who may display characteristics of vulnerability. During this session, which the Samaritans have kindly agreed to run for us, we will explore why active listening is one of the most useful tools to use, especially in challenging conversations.
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