Personal Presence & Impact workshop

Hosted by Adrian Towell of Trafalgar - The People Business.

Technical competence is clearly important in our roles; however this is only one part of being personally effective. In addition you need to be able to communicate, connect and influence in order to have a positive impact on others. Impact starts from the moment that you see someone or start talking on the telephone.

During this half day session you will have the opportunity to consider some of the key areas of impact that you have, through your own self perception and the impression that you create with others.

By the end of the workshop you will be able to:

• Manage inner thinking to create a positive impact and impression with others;
• State the impact of non-verbal behaviour on others (real and perceived);
• Build rapport and read the messages given by others;
• Adapt your approach to work with the styles of others;
• Identify three personal changes to increase your presence and impact
• Link the learning to a 'live' customer situation
• Identify the key tools

The style of the session will be interactive, with both group and individual activities to help to consider your strengths and development areas, leading to a practical action plan which identifies the behavioural changes that you want to make. Please note that delegates will be required to undertake a small amount of pre-workshop preparation in order to fully benefit from the session.

How to book - Places are limited for this in-demand workshop - to ensure your place email Gareth_Griffiths@ajg.com with your name and PIN number as soon as possible.

The workshop is FREE to all CII and PFS members; with teas and coffees on arrival for a 930am start and a concluding with a buffet lunch.