Novus Webinar - Human v Automated Decision-Making: have we gone too far?

NOVUS, the Insurance Institute of Cardiff's new professionals group, invite you to join their upcoming webinar-

Human v Automated Decision-Making: have we gone too far in insurance and financial services?

Event details

Wednesday 2nd March 2022 - 11:00am – 12:00pm

The webinar will be run via Zoom, a global web-conferencing solution. Zoom is easy to use, a link and joining instructions will be sent to you ahead of the webinar.

Outline

We have reached a critical crossroads in the digitisation and automation of processes within Insurance and Financial Services.

Some say that we have already gone too far and the human element is being continuously eroded, whereas others believe we have not gone far enough and that Insurance and Financial Services continues to lag behind other professions. There is a fine balance to be struck.

This thought-provoking webinar will examine both sides of the debate and suggest a way forward to ensure the best possible outcome for the profession and for our clients.

Learning Objectives

By the end of the webinar, participants will be able to:

• identify the different sides to the debate with regards to the balance between human and automated decision-making;

• recognise the point we have reached to date in digitisation and automation within the Insurance and Financial Services Professions;

• implement a strategy to ensure that as we move forward we strike the right balance for the benefit of all.

Speaker Biography

Jeff Heasman is a specialist in law, communication and cognitive skills within the global insurance industry.

He has worked throughout the world delivering training and consultancy in these fields and he is currently completing a doctor of business administration thesis with a Swiss business school, focusing on the increasing conflict between human and automated decision-making in the insurance industry.

Jeff holds both a bachelors and a masters degree in law, a postgraduate teaching certificate, is a Certified Practitioner Member of the Academy of Modern Applied Psychology, and is a graduate of the Yale University School of Management Executive Education programme.

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