Online Event: Sustainable Compassion: how to effectively support clients without impacting your own mental health

To support Mental Health week 2025, The Insurance Institute of Cardiff invite you to a webinar on; Sustainable Compassion: how to effectively support clients without impacting your own mental health

Event Details:

Tuesday 13th May 2025 12:00 – 13:00pm

The webinar will be run via Zoom, a global web-conferencing solution. Zoom is easy to use, a link and joining instructions will be sent to you at the time of booking.

About the session:

In insurance and financial services, we are so often called upon to demonstrate high levels of compassion in a whole range of different scenarios. If not dealt with properly, this can lead to fatigue that is bad for our mental and physical health and which in turn begins to significantly impact our performance and at worst lead to burnout. In this webinar, we will examine how compassion fatigue can manifest itself and then learn a strategy to ensure that we and our colleagues do not become a victim to this silent, but very serious, risk to our health.

Learning objectives:

Following this presentation the delegates will be able to:

• Identify what is meant by compassion fatigue.
• Recognise how compassion fatigue can manifest itself and the risks it poses.
• Implement a strategy to mitigate the risks of compassion fatigue impacting ourselves and our colleagues.

About the speaker:

Jeff Heasman is a professional trainer who specialises in communication skills within the insurance and financial services sector. Jeff is a certified practitioner in Neuro-Linguistic Programming (NLP) and a professional member of the Academy of Modern Applied Psychology.

In addition, Jeff holds a bachelor's degree in law from the University of Glamorgan and a master of laws degree from Swansea University, as well as a postgraduate certificate in teaching English language to adults.

Jeff spent many years in practice as a litigation executive, dealing with cases up to and including the Court of Appeal in London (England v IBC Vehicles Ltd) and as a senior liability adjuster at Crawford and Company. Subsequently he was Dean of the Faculty of Law at Cavendish University in Zambia, has been a tutor at Swansea University and a lecturer in international negotiation skills to MBA students at ESIC University in Spain.

Jeff now combines his experience and expert knowledge to provide communication skills training to prestigious organisations, companies and individuals throughout the world.

Further information:

A link will be sent via your email address supplied at the time of booking. PLEASE DO NOT share this with anyone else.

Please note that this webinar will be hosted on the Zoom platform which may be restricted by some employers. Members may need to utilise their own personal devices in these circumstances to access the platform.

To view our image and video capture consent statement, please click here.