Online Event: The Experience & Expertise Paradox: how you (and your clients) can apply experience and expertise more wisely to avoid bias and make better decisions

The Insurance Institute of Cardiff invite you to a webinar on; The Experience & Expertise Paradox: how you (and your clients) can apply experience and expertise more wisely to avoid bias and make better decisions

Event Details:

Wednesday 6^th August 2025 12:00 – 13:00pm

The webinar will be run via Zoom, a global web-conferencing solution. Zoom is easy to use, a link and joining instructions will be sent to you at the time of booking.

About the session:

There is no doubt that experience and expertise are important. However, they can also contribute significantly to the so-called “intelligence trap”. They can result in entrenched biases, over confidence in our own judgement and blind spots. This webinar will examine how to avoid these potential issues to ensure you apply your experience and expertise with evidence-based wisdom to improve your own decision-making, whilst also being able to recognise the experience and expertise paradox in your clients´ decision-making and advise them accordingly.

Learning objectives:

Following this presentation the delegates will be able to:

• Identify the experience and expertise paradox.
• Recognise how the “intelligence” trap can negatively impact decision-making.
• Implement a strategy to avoid ourselves and our clients becoming a victim of the intelligence trap.

About the speaker:

Jeff Heasman is a professional trainer who specialises in communication skills within the insurance and financial services sector. Jeff is a certified practitioner in Neuro-Linguistic Programming (NLP) and a professional member of the Academy of Modern Applied Psychology.

In addition, Jeff holds a bachelor's degree in law from the University of Glamorgan and a master of laws degree from Swansea University, as well as a postgraduate certificate in teaching English language to adults.

Jeff spent many years in practice as a litigation executive, dealing with cases up to and including the Court of Appeal in London (England v IBC Vehicles Ltd) and as a senior liability adjuster at Crawford and Company. Subsequently he was Dean of the Faculty of Law at Cavendish University in Zambia, has been a tutor at Swansea University and a lecturer in international negotiation skills to MBA students at ESIC University in Spain.

Jeff now combines his experience and expert knowledge to provide communication skills training to prestigious organisations, companies and individuals throughout the world.

Further information:

A link will be sent via your email address supplied at the time of booking. PLEASE DO NOT share this with anyone else.

Please note that this webinar will be hosted on the Zoom platform which may be restricted by some employers. Members may need to utilise their own personal devices in these circumstances to access the platform.

To view our image and video capture consent statement, please click here.