Forthcoming events
All forthcoming events
Online Event: Motor Trade – Risk Management Challenges
A challenging class of insurance business for brokers relates to motor trade risks. Persuading many motor traders that they would benefit from a methodical approach to risk management is sometimes easier said than done. This workshop seeks to simplify the risk management process for busy motor traders who have not previously appreciated the benefits of focusing upon the risks they face nor the potential savings in insurance premiums that may result.
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Webinar - Household insurance policy wordings.
This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, takes a plain English view of how the law and the Financial Ombudsman Service interpret household insurance endorsements, conditions, warranties and policy wordings and why it is so important to get this right.
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Online Event: The Experience & Expertise Paradox: how you (and your clients) can apply experience and expertise more wisely to avoid bias and make better decisions
There is no doubt that experience and expertise are important. However, they can also contribute significantly to the so-called “intelligence trap”. They can result in entrenched biases, over confidence in our own judgement and blind spots. This webinar will examine how to avoid these potential issues to ensure you apply your experience and expertise with evidence-based wisdom to improve your own decision-making, whilst also being able to recognise the experience and expertise paradox in your clients´ decision-making and advise them accordingly.
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Online Event - Reinsurance Introduction
In this session we will be taking a look into the basics of reinsurance. We will look at why reinsurance is important to the insurance industry and the various forms it takes. We will also look at some case studies that demonstrate the role re-insurance plays within the global insurance industry. This course is ideal for those new to insurance as well as those working within the industry who want further knowledge. It is also a useful course to those studying for their CertCII.
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Online Event - Complaint Handling in a Regulated Environment
We will explore the FCA Complaint Handling rules, and the relevant regulation. We will tackle the lens of viewing complaints as purely a “nuisance” and refocus to see them as an important opportunity for real time feedback and interaction with our customers. We will take a look at the different types of complaints, and the applicable processes and timescales for handling them.
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Webinar - Directors & Officers Insurance in a Nutshell
The webinar will explain the history of D&O and how the D&O marketplace is changing dramatically due to the economy. The sad fact is that many businesses will struggle badly over the next few years and lots of redundancies will have to be made. This will result in a sharp spike in both Directors and Officers and Employment Liability Practices claims. It should also be noted that many more directors are being sued in recent times individually and that the amount of HSE prosecutions have trebled against individual directors since 2015.
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Online Event - How to Avoid Claim-Related Complaints
It will come as no surprise to learn that the vast majority of complaints stem from the handling of claims submitted to insurers. The claim is the “moment of truth” in the contract where the customer learns whether the premium paid over potentially a long period, has been well-spent. Whilst it is imperative to have a prompt resource and efficient process to deal with complaints, this workshop focuses upon proactively reducing their number through retaining the initiative whilst moving a claim towards fulfilment.
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Online Event - Cyber Insurance
Cyber Insurance is fast becoming an essential insurance cover for those who run business. This course aims to demystify some of the language used and look at the kind of events that can happen. We will look at the elements of cover that fall within this subject as well as some of the underwriting concerns. We will use real life examples of what can go wrong and how a cyber insurance policy can offer both protection & peace of mind. This is an introduction course which will be suitable for anyone who wants to understand more about the subject to feel confident in discussing with their clients.
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Webinar - How to set correct Commercial Property sums insured.
It is estimated that at least 60% of policies have incorrect sums insured! This presentation looks at the major issue of under insurance in the UK property market and why sums insured are often so wrong.
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