Previous events
All previous events
Webinar Event - Essential Questioning Skills for Insurance & Financial Services Professionals
Questioning and information gathering techniques are crucial skills to be applied throughout the industry, from gathering initial information to assessing needs and demands through to sale of appropriate products to clients. The main areas of focus in this session are:
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Novus Webinar - Humanising Communication & Increasing Client Interaction in an Automated World
In a business landscape that is becoming increasingly automated and in which interaction with clients is becoming less, it is more important than ever to understand the importance of client “touchpoints” and how to make the most of them. This fun and interactive session will teach the essential skills of how to create “touchpoints”, humanise interaction and communication and so enhance the client journey to create a win-win situation for businesses and clients.
View event detailsWebinar Event - Personal Injury Claims – Where Next?
This presentation looks at the background to the current market for injury claims and how it will be affected by the CLA. It predicts the likely consequences for insurers, intermediaries, claimants and the insuring public and takes into account other topical and disrupting factors in the Motor market such as Ogden, general claims inflation and now the dramatic onset of Covid-19.
View event detailsWebinar - Cognitive Flexibility: An essential skill for the 4th industrial revolution
Cognitive flexibility is our ability to shift our thinking in the face of setbacks, mistakes or when new information comes to light. It is a skill that the World Economic Forum has listed in the top ten skills that people will need if they are to thrive in the so-called 4th industrial revolution. This session will teach you how to develop your cognitive flexibility in a fast-paced and challenging working environment and enable you to move away from one-dimensional thinking.
View event detailsWebinar Event - The Rise of Errors & Omission Claims against Brokers and Why Broker PI Premiums Are Soaring
Broker Professional Indemnity premiums are in many cases doubling which reflect the fact that Pi underwriters believe the possibility of brokers has never been higher. This presentation will explore why the amount of errors and omission claims against brokers are on the increase and how these can potentially be mitigated.
View event detailsWebinar Event - Managing Stress in the Workplace
Stress isn't always bad, a little bit of stress can make us more productive and focused, but when it becomes more than that it can stop being helpful and can cause damage to your mind and body. Chronic stress can lead to 'burnout' - a state of overwhelming mental, emotional and physical exhaustion. This webinar is aimed at both those that suffer from stress themselves and managers that would like to understand more about stress in the workplace to support their teams.
View event detailsWebinar - An overview of Motor Trade insurance and why rates will continue to increase
The presentation will provide an overview of the main covers for a Motor Trader and where brokers make mistakes when setting up covers. Alan will explore the background as to why the motor trade market is hardening so badly and why rates will continue to rise
View event detailsWebinar - A Plain English Introduction to Engineering insurance and inspection
This is an hours presentation looking to provide a plain English overview of the Engineering insurance market which is often shrouded in mystery and badly understood.
View event detailsWebinar Event - FCA General Insurance Changes in response to Covid-19
This comprehensive and interactive one hour webinar will focus on the long list of updates to rules and guidance now finalised by the FCA for the general insurance sector (published 1 May 2020) and is a one-stop-shop for knowing what has to be done in a compliant and timely manner.
View event detailsWebinar - A plain English overview of Contractors Insurance
The presentation will include looking at contract works cover, understanding contractor liability cover including non-negligence cover, understanding the Business Interruption cover including understanding how to add fines and damages to the contractors’ policy and why current limits of indemnity are often not sufficient.
View event detailsWebinar - How Insurance Intermediaries Can Cope Financially
This webinar will focus on the current financial aspects of riding this storm - overall business solvency, (compliance with adequate resources COND 2.4), looking at key areas of the business, revised requirements of senior managers, etc. In one hour we will also focus on reviewing expenditure, reliance on key clients, HMRC help, furloughing, cutting unnecessary spending and looking ahead.
View event detailsWebinar - Be seen, be heard, make an impact VIRTUALLY
With these changing times, we are all being forced to communicate virtually: conference calls, webinars, phone calls, as well as emails. In this interactive webinar, Susan uses the principles behind the Superstar Communicator methodology to find techniques to ensure you are making an impact when communicating virtually.
View event detailsWebinar - How to set the correct property sum insured
This presentation looks at the major issue of under insurance in the UK property market and how to help your clients avoiding the under insurance trap
View event detailsWebinar - Advising clients on policy coverage gaps caused by Covid-19
The Covid-19 lockdown has created far more gaps in covers than most brokers realise, and this webinar takes a look at where these coverage gaps arise and how best to advise your clients on these issues.
View event detailsAGM 2020
Your council invites you to attend the 2020 Annual General Meeting of The Insurance Institute of Cardiff. Hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members.
View event detailsWebinar - The Perfect Storm - What will happen to the insurance market?
This presentation entitled the Perfect Storm, will be exploring why capacity is draining out of the UK insurance market and why we are moving into a very hard market where niche covers will be difficult to place.
View event detailsWebinar - Resilience and looking after yourself in challenging times
Many of us are used to working with others in an office, or visiting clients face to face. Having a daily routine and being able to live fulfilling lives meeting others and participating in hobbies. As our working and home lives are being changed drastically, we need to look after our physical wellbeing even more - and that of our focused on your physical, emotional and mental wellbeing.
View event detailsWebinar - The Supreme Court on Vicarious Liability - Have We Reached the Final Destination?
In recent years, the law relating to vicarious liability has been in constant motion. What did the Supreme Court say in the Barclays and Morrisons judgments and how will this impact employers and insurance companies? Have we finally got some certainty in this area of law?
View event detailsWebinar Event - Communicating with customers during this difficult time
The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important. Communicating in such difficult and uncertain times requires skill in what to say but also what not to say. Skill in how to deliver the message or how not to deliver the message. This webinar will provide a strategy on how to communicate with customers in the current climate in a way that will reduce anxiety, provide clarity and keep the customer on-board.
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