Previous events
All previous events
Online Event - Broker trading skills in a hard market
This second in our hard market webinar series builds on the learnings of session one but also stands alone in its own right. Informed by the experience of working in multiple hard markets over many decades of experience, allied to an up to the minute appreciation of insurance market developments, this session provides proven broker strategies [in working with both clients and the market] to optimise hard market outcomes.
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Online Event - How contract conditions can change the liability of an insured and why brokers must advise clients on this
Many policyholders sign contracts without realising they are potentially exposing themselves to liabilities that are not covered by their insurances. Often these contracts are signed in order to either win business or obtain key supplies, either way they are extending their liability beyond the potential protection provided by the liability insurer.
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Online Event - Customer Service - What's That Again?
At a time when the public image of insurance has never been in a more intensive spotlight, this webinar looks at the importance of customer service, both within the profession and to the outside world.
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EVENT POSTPONED Through the Grapevine: CPD special
Event has been postponed due to Covid restrictions.
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Online Event - Property insurance - Understanding why there will be 15% + rate increases in 2022
A combination of higher materials and labour costs will mean insurers are likely to need 9.6% increases just to cover rebuild cost inflation in the UK. However, given most need additional rate strength of around 6% to balance their loss-making property books, this will mean policyholders looking at rate increases of around 15% in 2022 on top of the 2021 increases!
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Online Event - Brexit – The multiple implications across insurance classes
Brexit has implications for all businesses, and their insurance arrangements. This session looks at the post- Brexit implications across a range of insurance classes, providing practical guidance.
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Online Event - Understanding The Legal Principles of Insurance
This webinar will provide a plain English overview of the main legal principles of insurance
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EVENT CANCELLED Novus Christmas Celebrations
Every year, we look forward to our Christmas Networking Event and were so excited to host our first face-to-face event in over 2 years! However, given the growing concerns around COVID-19 and the latest Omicron variant, we have made the difficult decision to cancel this event. We hope to see you next year!
View event detailsOnline Event - Different ways to Communicate with your customers and team
We all have our preferences in communicating with others. Teams/organisations tend to use a couple of different options when in fact there could be more efficient and time saving ways of communicating. Could you have more engagement with clients and prospects by varying the communication?
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Webinar Event - Cyber Insurance
Cyber risk is a growing issue for all businesses, so brokers and insurers need to understand the risks and insurance cover available. No two cyber policies are the same so this can be a complex area for insurers, brokers, and their clients to understand the cover offered. This session reviews the cyber risk insurance solutions available in this rapidly changing class. The webinar will be run by Nick Thomas of Nick Thomas & Associates and Diane Jenkins BA (Hons), ACII, Chartered Insurance Broker
View event detailsWebinar: Financial Resilience for Women (1)
This talk follows and builds on the theme of the CII initiative, Insuring Women’s Futures. The talk is geared towards women and to financial planning professionals, who are interested in learning more about the key issues for women and their future financial resilience. The talk is designed to highlight what women need to know on their quest for Financial Independence. Due to interaction, numbers are capped at a maximum of 25 people.
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Webinar Event - The death of the Orient-Express: a new train of thought on proximate cause?
On 15 January 2021, the Supreme Court held in the FCA Test Case that the Orient-Express Hotels case had been wrongly decided. Proximate cause has long been an issue that the courts have grappled with and as a result this has caused confusion and uncertainty throughout the insurance industry. In this webinar, Jeff Heasman will use his vast experience as a lecturer in tort law and insurance law to strip proximate cause back to the basic principles, trace its development up until the Supreme Court decision on 15 January 2021 and then provide views on what impact the decision will have on underwriting considerations going forward.
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Online Event - FCA's NEW GI Pricing Practices, Product Governance and Product Value
New rules came into force affecting Product Governance on 1 October 2021 and these rules apply to commercial and personal lines insurances. The rules are wide-ranging and also seek to address what has been described as the ‘loyalty penalty’ paid by existing general insurance product customers and aim to ensure that customers receive fair value in the insurance products they buy.
View event detailsWebinar Event - Cross Sales and Growing Existing Accounts
Cross selling to an existing client should be significantly easier and more cost effective than developing 'new-new' business, but few succeed in generating consistently successful cross sales opportunities and conversions. This session builds the vital awareness of factors that prevent cross selling at organisational, team and individual levels, before unlocking the secrets to cross sales success.
View event detailsNovus Webinar - Insuring the Paranormal: a Halloween Special
In this light-hearted and fun webinar specifically designed for Halloween, Jeff Heasman will take us through what products related to the paranormal actually exist in the market and what claims insurers have or are likely to encounter.
View event detailsWebinar Event - Understanding Personal Lines Claims
This webinar delivered by Alan Chandler one of the leading presenters in the UK looks at what a personal line claims handler would look for in the event of a claim. The webinar explores the importance of early notification of claim by the policyholder, what information a Personal Lines claims handler will typically seek and when they will use an outsourcer. The presentation will also explore the insurers obligations under the Enterprise Act 2016 and why they must settle promptly and finally we will explore when a policyholder can approach the FOS over a claim.
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Online Event - Network for Success
Networking is an essential skill if you wish to raise your profile professionally and/or move your business forward, yet it is something many people dread. Being able to create and maintain a strong network is crucial. This interactive virtual masterclass provides the audience essential skills in face to face and online networking. Including meeting strangers, having interesting conversations, when to move on, following up and keeping in touch with your network. This masterclass will focus on virtual networking.
View event detailsWebinar - Late Payment of Claims
The Enterprise Act 2016 introduced the notion of damages for late payments of claims. The provision has not received much attention until now. With disputes continuing around payment of claims for business interruption, despite the recent Supreme Court decision in the FCA test case, many policyholders and their lawyers are threatening satellite litigation in seeking damages for late payment of claims. But what does the law say about late payment of claims? What tests does a policyholder need to satisfy to qualify for damages? How can we defend these claims? What can we learn from other jurisdictions? This webinar will seek to answer these questions and, through a review of the original Law Commission reports, provide background as to the intention of the law. This webinar will also provide views on how the challenges are likely to develop in the coming years as policyholders and their lawyers increasingly raise arguments seeking damages for late payment of claims.
View event detailsWebinar - Personal Lines - Getting it Right
This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, takes a plain English view of how the law and the Financial Ombudsman Service interpret endorsements, conditions, warranties and policy wordings and why it is so important to get this right. What are endorsements? what are conditions and warranties? why does a breach of condition have to relate to the claim in Personal lines? – all the answers will be explained and made clear by Alan, who will include real life case law to provide additional understanding.
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