Previous events
All previous events
Online Event - FCA Business Interruption Insurance Test Case - FOS decisions
The one-hour webinar is again comprehensive and interactive and will focus on a number of various decisions made on complaints referred to the FOS following claims that have been turned down by insurers with the FOS considering the judgment of the Supreme Court in its decisions.
View event detailsWebinar - Health and Wellbeing in the remote and hybrid environment
In March 2020 organisations and their employees had to shift rapidly and unexpectedly from primarily office-based working, to working remotely from home. Whilst many have enjoyed avoiding tortuous commutes and have found extra time for personal and work pursuits, these changes have also led to concerns about employee health and wellbeing, and organisations' ability to monitor these areas in a remote context. This session builds awareness of the key health and wellbeing challenges to home working and provides the tools and skills to overcome them and to build optimum health
View event detailsWebinar - Understanding a Company Structure
It is essential all insurance staff have a good understanding of the different types of way in which a company could be structured and failing to understand these structures could lead to wrong cover being put in place. This webinar, provided by Alan Chandler one of the most popular presenters in the UK, will examine the difference between a sole trader, a partnership, a limited liability partnership, a private limited company and a public limited company. Alan will also explore the ways in which charities are formed. The leading case of Macaura v Northern insurance shows us that a policy will not respond if the insurance cover does not reflect the true structure of the company.
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Webinar Event - Under Insurance on Personal Lines Products
This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, examines the challenge of making sure personal lines policyholders avoid under insurance. Where the insured has to provide a building sum insured, only 10% of policyholders in the UK get this correct, we can therefore see there is a major issue of under insurance. Alan will look at what needs to be taken into account in respect of setting the correct buildings and contents sums insured, including personal possessions away from the home. The webinar will then explore the consequences for the policyholder for failing to insure adequately.
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Online Event - FCA’s NEW GI Pricing Practices, Product Governance and Product Value
The FCA has published the long-awaited policy statement General insurance pricing practices market study - Feedback to CP20/19 and final rules (PS21/5). These wide-ranging rules address what has been described as the 'loyalty penalty' paid by existing general insurance product customers and aim to ensure that customers receive fair value in the insurance products they buy.
View event detailsWebinar Event - Business Interruption in plain English - All you need to know
Presented by Alan Chandler, one of the UK's most popular insurance presenters. Alan will take this opportunity to run through how business interruption insurance should be correctly set up. Alan will lift the myths away from Bi and show how, in his easy to understand style, you can get this cover on a correct footing going forward.
View event detailsWebinar Event - Drafting Policies to Match Brand Promises, Marketing Messages and Consumer Expectations
The FCA test case in 2020 and other events in recent years have negatively impacted the reputation of the insurance industry. Consumer expectations have not been met and there has been a mismatch between those expectations, brand promises, marketing messages and the way policies are drafted. This webinar will look at how policies can be drafted to ensure that they match brand promises, are aligned with marketing messages and above all, meet consumer expectations.
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Novus Webinar - Developing the Corporate Athlete
A poll set by the CII in January 2021 found that almost 6 out of 10 their members have suffered depression, anxiety, emotional distress, or other mental health conditions during the Covid-19 Pandemic. Former Welsh International Rugby star, Rob Sowden-Taylor who will be providing his expertise in this area and who will be discussing how we can look to improve our health & wellbeing in our daily lives.
View event detailsWebinar Event - Overview on Directors and Officers Insurance
The webinar will briefly explain the history of D&O and how the D&O marketplace is changing dramatically due to the economy. The sad fact is that many businesses will struggle badly over the next few months and lots of redundancies will have to be made. This will result in a sharp spike in both Directors and Officers and Employment Liability Practices claims. The market will harden and that is why it is essential brokers have conversations with their clients now. It should also be noted that many more directors are being sued individually and that the amount of HSE prosecutions have trebled against individual directors since 2015.
View event detailsWebinar Event - Overview Professional Indemnity Insurance
This presentation provides an overview of professional indemnity insurance. It looks at the main case law underpinning the PI market, why the PI market is expanding in terms of number of policyholders needing the cover yet at the same time the capacity is decreasing.
View event detailsWebinar Event - Public Liability: where are we heading? A review of recent case law.
Recent case law in the area of public liability has revealed some trends in the way that the courts are dealing with liability issues. An analysis of these trends is going to be very useful when we begin to look at new classes of claims likely to arise, especially following the Covid-19 pandemic. This webinar will analyse recent case law in the UK and provide an overview of key liability trends and where they are likely to lead in the coming years and what we should be doing now as an insurance industry to prepare.
View event detailsWebinar - Overview of Employers, Public & Products Liability Insurance
This webinar looks at providing an overview of the essential insurance covers of employers liability, public liability and products liability, what these policies cover and how liability could of an client could arise.
View event detailsWebinar - Diversity in Communication: how to communicate with a wider and more diverse audience
Diversity is rightly high on the agenda for many organisations. However, an area that is often overlooked as part of a diversity strategy is the role of internal and external communications. This webinar will teach key communication strategies to ensure that, whether it be internal or external communications, you communicate with a wider and more diverse audience and avoid miscommunication or misunderstanding with people who are different to you
View event detailsWebinar Event - How Brokers Can Mitigate PI Claims Against Them
Broker Professional Indemnity premiums are in many cases doubling which reflect the fact that Pi underwriters believe the possibility of claims against brokers has never been higher. This presentation will explore why the number of errors and omission claims against brokers are on the increase and how these can potentially be mitigated.
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Webinar - An Overview on Commercial Property Insurance
This presentation looks to provide a plain English overview market of what needs to be taken into when setting Commercial Buildings, Contents and Stock insurance. This webinar provided by Alan Chandler, one of the most popular presenters in the UK, will explore the different ways in which buildings contents and stock can be insured and the main clauses that should be included within a client’s commercial property cover. This presentation will be suitable for all brokers, underwriters and claims staff who deal with commercial property insurance along with those who are studying for the Cii exam M93 commercial property.
View event detailsWebinar Event - Hard Talk: how to communicate with customers about price rises and other impacts of a hard market
As we enter a hard market, so our conversations with clients become harder. Trying to communicate price rises and potentially narrower cover creates significant challenges, and if not handled well, can significantly impact the relationship with customers not only now but in the future. This webinar will provide you with communication strategies that will enable you to communicate with clients in a way that keeps them onboard now and for the future.
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Webinar - Understanding Clients Accounts
Covid-19 has forced the UK into a recession and understanding clients’ accounts has never been more important for brokers and underwriters alike, with tremendous scrutiny now being put on clients' accounts, so account executives, account handlers and underwriters will need to understand the main terminology.
View event detailsWebinar Event - Setting Staff Appraisals in the Insurance Industry
It is becoming increasingly difficult for Insurers, brokers, loss adjusters and IFA’s to recruit and retain quality staff. The reality is that at the moment the demand for qualified experienced quality staff in insurance far exceeds the availability of these staff in the marketplace, and so undertaking a great staff appraisal process is vital in ensuring you retain and motivate your staff.
View event detailsWebinar - FCA's new supervision strategy for GI brokers
In the FCA's Dear CEO letter of 4 September 2020 they set out a new supervision strategy for GI brokers as they believe customers are buying unsuitable or poor value products and that insufficient or unclear information is being provided at point of sale and inappropriate sales tactics are the biggest contributors of customer harm.
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