Young Professionals: Effective Communication & Influencing

Overview

This module focuses on developing effective communication and influencing skills of delegates. It will show delegates how to be more confident communicators and influence others, with greater skill and confidence. It will also help them to have a positive awareness of their own personality and their impact on others.

Learning Objectives

Module Content: -

• Effective communication techniques and overcoming barriers to communication
• The importance of clear, accurate and regular communication as a manager
• It isn’t what you say… The importance of the voice - how we send conflicting messages by the tone and pitch we adopt
• Questioning and listening skills as part of effective, clear and professional communication as a manager
• Communicating with poor communicators and avoiding misunderstandings and problems
• Giving and receiving feedback.
• Use of non-verbal communication when influencing others - using and understanding body language effectively
• Understanding influencing and persuasion and what they mean to you.
• The difference between manipulating and influencing
• Preparing to influence or persuade others - selecting your strategy, deciding the issues you want to pursue and the concessions you can offer.
• rapport building - getting on the same wavelength as others
• building relationships, trust and credibility with confidence
• personal awareness and personal style, use of personality and behavioural interaction
• Using influencing and persuasion and proactive communicating techniques in challenging and difficult situations with staff and others:
• handling conflict and disagreement - understanding your style and broadening your repertoire of responses
• handling aggressiveness and submissiveness in others