CPD - Dealing with Vulnerable Clients
Vulnerability has become an important topic for any firm offering professional advice to individuals who may, as a result of their personal circumstances, be particularly disadvantaged when making key financial decisions.
Thanks to the FCA and others, there is a reasonable supply of guidance with regard to the characteristics of vulnerability, and the impact . What is less clear is what exactly we are supposed to do when we have identified a potential problem. How do we record it, what can and can’t we say to the client and/or their families and what documentation should be in place both before and after vulnerability has been identified.
Key learning points:
- Vulnerability and the need for additional client support
- The legal aspects of dealing with vulnerable clients, including the set up and activation of Power of Attorney
- Professional standards for dealing with vulnerable clients
The session will have a focus on Scots Law and FCA regulation but will be of interest to any one dealing with clients at a firm or individual level.
Agenda:
| 12.15 – 1.00 | Buffet lunch |
| 1.00 – 1.30 | FG21/1 and the new Consumer Duty, Karl Steadman |
| 2.00 - 2.30 | Advising vulnerable clients: a private client solicitor's perspective, Hayley Robertson & Stacey Gourlay |
| Break | |
| 2.45 – 3.15 | The Vulnerability Taskforce, Robin Melley |
| 3.15 – 4.00 | Case study and questions Panel session |
| Close |
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
3 1/2 hours' CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.