Exeter CII breakfast session for PFS - The Art of Disagreement

Thanks to Jeff Heasman for this PFS face to face training workshop.

Session Overview:

Disagreements are inevitable and they are often perceived in a negative light. However, through more honest and constructive conversations, a disagreement can be positive and even result in you retaining or winning new business.

A culture in which disagreements are seen in a positive way will also encourage creativity and openness. This session will teach you how to recognise the “spark” that leads to a disagreement and then how to manage the interaction towards a positive outcome.

Venue: Kennford Suite, Exeter Court Hotel, Kennford, Exeter, EX6 7UX

Timing: 8.30 bacon rolls/tea/coffee/orange juice. Session starts 9am. Lasts 1 hr.

Learning objectives:

At the end of the session attendees will be able to:

• Identify why and how disagreements arise.

• Explain the key skills that can be learnt to successfully manage disagreements.

• Implement a strategy to turn disagreements into a positive outcome for all involved.

Presenter: Jeff Heasman, Insurance Upskill

Jeff Heasman worked as a litigation executive and senior liability adjuster before branching out into language and psychology.

Jeff holds both a bachelors and a masters of law degree, is a qualified language instructor and also a certified practitioner member of the Academy of Modern Applied Psychology as well as a member of the Association of Business Psychology.

He delivers courses across the globe, either face-to-face or online.

Jeff maintains a close connection to the industry by regularly providing consultancy in areas such as law and communication and he provides consultations with individuals and teams regarding cognitive skills, such as decision-making and problem-solving.

In 2020, Jeff graduated top of the class from the Yale School of Management Executive Education programme in negotiation strategies with a score of 100% across all modules and he is recognised as an expert in the field of negotiations within the insurance industry.

Other areas of specialist expertise include insurance fraud, claims handling and the synergy between product design, brand promises, marketing messages and customer expectations.

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