Webinar - Consumer Duty and the impact on claims handling

Overview

Consumer Duty and the impact on claims handling

The FCA is determined to establish a consistent level for customer experiences and create better customer outcomes. The new rules come into force on the 31 July 2022 and will be fully implemented by the 30 April 2023. This session is delivered by Nick Thomas with specialist claims consultant James Tye.

Session goals:

• To provide knowledge and understanding of basic principles of Consumer Duty in the claims arena.
• Know how Consumer Duty influences the entire distribution channel and how claims handling plays its part.

Learning Objectives

• • Basic Principles of the new Customer Duty.

  • How and why, this could affect claims handling.

  • Identifying and overcoming the conflict that could arise.

  • The importance of getting it right.

  • Soft skills that will help fulfil your obligations and improve the customer experience.

Nick Thomas - Nick Thomas & Associates

Nick Thomas & Associates provide specialist training solutions to the UK Insurance Industry to include technical insurance; sales, business/soft skills; resilience, performance, and wellbeing; and management/leadership sessions. We work with major insurers and brokers, on a global Insurer’s national broker proposition delivery, with recruitment companies, and over 40 Insurance Institutes at the time of writing.

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