PFS Teams Session - One year on from Consumer Duty – what’s changed and what’s next for advice businesses?

Teams link to be sent the day before the session

Session Overview:

In this session Hymans Robertson Investment Services (HRIS) will explore the key things which advisers should be asking their investment partners, in order to help manage risk, enhance client outcomes and evidence value for money.

Learning objectives

Areas discussed during the session will include:

• Understand how Consumer Duty has shaped the retail advice market over the last 12 months, including common themes across advice businesses
• Consider how outsourcing ‘manufacturing’ responsibilities can support operational efficiency, grow recurring adviser income, and avoid being mislabelled by the regulator which comes with additional governance requirements.
• Identify future trends and what this might mean for investment solutions

Samantha Kay
Hymans Client Portfolio Manager
Hymans Robertson Investment Services (HRIS)

Samantha joined Hymans Robertson Investment Services in 2023 as a Client Portfolio Manager and is an integral member of the Investment Team.

Passionate about supporting advisers and their relationships with retail clients, Samantha brings a wealth of knowledge and experience as an investment specialist to her role in supporting the close relationships we have with our adviser firm clients through regularly attending their investment committee meetings, providing investment updates, along with producing timely and engaging collateral.

Samantha has extensive experience in retail financial services, having spent several years within a large IFA business creating and maintaining their Centralised Investment Proposition.

Prior to this, Samantha held an Investment Analyst role at a DFM, running a series of model portfolios and was primarily responsible for fund manager research, portfolio construction, and attribution analysis.

Samantha has been a CISI Chartered Wealth Manager since 2019 and also holds the CISI Diploma in Investment Advice (Securities) and the CFA IMC qualification.