October Lunch

Our October speaker is Douglas Melville from the Channel Islands Financial Ombudsman (CIFO).

Douglas Melville was appointed as the principal ombudsman and chief executive of the CIFO with effect from 1 June 2015. The principal ombudsman and chief executive is responsible for the dual role of ombudsman as decision-maker with respect to complaints as well as directing the day-to-day operation of the office. The appointment of the Ombudsman is made on a renewable term of five years.

Douglas is currently the chairman of the worldwide International Network of Financial Services Ombudsman Schemes (INFO Network), and has advised internationally on financial consumer protection for the World Bank and others. Until May 2015 he was the ombudsman and chief executive of the Canadian Ombudsman for Banking Services and Investments. He qualified as a lawyer in Ontario and became an ombudsman in 2006. Before that, he held senior roles in the banking, investment and insurance industries. He has also been a board member of various not-for-profit organisations covering healthcare, the environment, anti-poverty policy, financial literacy, international development and performing arts.

Douglas will be talking to us about The Ombudsman Difference.

Key Learning Points:

1. The difference between the role of the regulator and that of the Ombudsman.

2. The nature and volume of insurance complaints referred to the Ombudsman since commencement of office rations 16 November 2015.

3. The approach the Ombudsman takes to reviewing an insurance customer complaint.

4. The approach the Ombudsman takes to calculating financial losses in an investment or pension suitability complaint.

The talk will take place at Moore's Hotel on Wednesday 11 October at 12.30pm. (£11 for members of the Insurance Institute of Guernsey and £13 for non-members). Please do remember that the attendance fee is payable whether lunch is taken or not.

Please feel free to encourage non-member colleagues to attend should this be an area of interest but, please note, members of the Insurance Institute of Guernsey will receive priority in the event of capacity being reached.

Attendance will provide 30 minutes of Structured CPD under the Chartered Insurance Institute's CPD scheme.

Please book your place now, and in any event before 5pm Friday 6 October, by emailing cilla.torode@cginsurance.com. In booking your place(s) please provide your name, company, confirm if you are a member of the IIG or not, and advise should you require a vegetarian meal. Please note that vegetarian meals need to be pre ordered and cannot be ordered on the day. Should you cancel attendance after 8 September the attendance fee remains payable. If you cannot stay for lunch, it would be appreciated if you can advise us when reserving your place at the lecture.

Sarah Beatty ACII, President

Upcoming Events for your Diaries

Friday 13 October 2017 - Annual Dinner
Thursday 15 February 2018 – Annual IIG Quiz Night
Wednesday 25 April 2018 - AGM

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