Artificial Intelligence: a diversity and inclusion ticking time-bomb?
>> Event Overview
The FCA recently published a very detailed consultation paper on diversity and inclusion. Rightly so, it is high on the regulator´s agenda. Artificial intelligence and its potential impact on diversity and inclusion in companies, as well as our relationships with customers, is a critical issue that needs much more attention than it is currently receiving. In this webinar, we will explore the issues of how AI potentially impacts issues of diversity and inclusion in both our internal and external relationships and what we need to be doing now with this ticking time-bomb!
>> Learning Objectives
By the end of the webinar, participants will be able to:
➢ Identify the links between AI and diversity and inclusion.
➢ Recognise how AI can influence, for better or for worse, diversity and inclusion in our internal and external relationships.
➢ Implement a strategy to ensure AI is used in a responsible way so as not to undermine diversity and inclusion.
>> Speaker Biography
Jeff Heasman worked as a litigation executive and senior liability adjuster before branching out into language and psychology. Jeff holds both a bachelors and a masters of law degree, is a qualified language instructor and also a certified practitioner member of the Academy of Modern Applied Psychology as well as a member of the Association of Business Psychology. He delivers courses across the globe, either face-to-face or online. Jeff maintains a close connection to the industry by regularly providing consultancy in areas such as law and communication and he provides consultations with individuals and teams regarding cognitive skills, such as decision-making and problem-solving.
In 2020, Jeff graduated top of the class from the Yale School of Management Executive Education programme in negotiation strategies with a score of 100% across all modules and he is recognised as an expert in the field of negotiations within the insurance industry. Other areas of specialist expertise include insurance fraud, claims handling and the synergy between product design, brand promises, marketing messages and customer expectations. Jeff is currently completing a doctoral thesis with a Swiss business school, focusing on human v automated decision-making in insurance claims and its potential impact on customer trust.
Venue
- Online
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CII Accredited
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1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
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