Trust - building trustworthiness and trusted advisor status
>> Event Overview
In the insurance industry, in particular, we often focus on developing our technical skills, and our product and service knowledge in the belief that this alone will be all we need to win new clients, and then provide great service to existing clients. But of course if the prospect does not ‘trust’ us sufficiently we are unlikely to be appointed in the first place, and if our clients don’t trust us, it will be more difficult for us to bring value, and our position will be constantly under threat.
>> Learning Objectives
By the end of the session, participants will be able to:
- Understand the importance of Trust with particular reference to winning new business and client retention and growth
- Understand how to build Trust
- Explore how we can apply these principles to our own roles and situations
>> Speaker Biography
Nick Thomas & Associates provides up to the minute training and coaching solutions with a particular focus on the challenges of the modern insurance professional, across sales, communication, and soft skills; technical insurance; customer service; management and leadership; performance, resilience, and health.
Nick Thomas partners with handpicked Associates, selected for their subject matter expertise, allied to first class training skills.
All training programmes are designed specifically to align to client needs and delivery overseen by Nick Thomas.
Clients include major insurers and brokers, a major global Insurer ‘broker proposition’, broker network groups, insurance recruitment consultants, MGAs, Mutuals and local insurance institutes across the country.
Venue
- Online
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.