Non-financial misconduct in General Insurance - Are you doing enough?

This event is a webinar, details for which will be provided before the event.

Anyone involved or with an interest in General Insurance, whether in Underwriting, Claims, Compliance, Sales or Marketing.

In this lecture Branko Bjelobaba will talk about the FCA's interest in non-financial misconduct and focus especially on its recent Dear CEO letter and suggest what is needed and how what the sector can do collectively will be a win/win for all concerned.

The FCA has had a deep interest in general insurance for some time now and has made it clear with various policy statements and changes to rules, that what we do is simply not acceptable. Be it differential pricing, unnecessary and low value distribution chains, the handling of vulnerable customers, and now, overall non-financial conduct issues.

By the end of this lecture members would have gained an insight into:

• What the FCA expect in respect of non-financial conduct
• What brokers can do embrace the challenge
• Why cross-sector engagement is a win/win

Branko Bjelobaba has worked for 32 years across the sector and latterly at PwC and GISC and has led his own consultancy practice for 15 years. He works closely with BIBA (and has published its compliance manual since 2004) and the CII and has provided many well-received training events throughout the UK. He was recipient of the London Market People Award for Legal and Compliance in 2017.

To Take Part and obtain a copy of the link contact David Codling at david.codling@uk-claims-consulting.co.uk or 07772 483302.