CPD Webinar: Creating Constructive Conversation

Research shows that diverse groups perform better than homogenous ones.
Yet by its very nature diversity is often a trigger for conflict and stress. So how do you create an environment where it is “safe” for everyone to speak up?

In this webinar, we explore the mindsets, habits and behaviours of constructive conversations.

Speaking up is often seen as a risky business, yet failure to do so has resulted in incidents like the Challenger disaster, thousands of avoidable medical deaths, and major aviation incidents. So how do you manage the power dynamics in an organisation to enable people to speak up without triggering defensiveness in others? It’s about articulating your thinking with confidence while simultaneously being open to having your thoughts and opinions challenged.

It’s about empathy and humility to truly ‘get’ the perspective of others. It’s about being frank and forthright as well as being diplomatic.

It’s about questioning in a way that opens up debate rather than shutting it down. Only then will you have quality information to make the best decisions.

Participants identify their natural tendencies and strengths, and explore new behaviours to increase their conversational capacity. We examine the triggers that produce the fight or flight responses that so often derail conversations.

Participants will become more mindful, humble and courageous in addressing difficult yet important conversations

Learning Objectives

By the end of the course, delegates will be able to:

• Create an environment where it is safe to speak up and disagree
• Understand the difference between healthy and unhealthy conflict
• Become comfortable being uncomfortable
• Explore various communication paradoxes for example being frank AND diplomatic; being confident AND open to different perspectives.
• Use tools such as SCARF to plan and manage “difficult conversation”

The Zoom link will be sent to your email address supplied at the time of the booking. Due the restriction of the attendee numbers, please DO NOT share this with anyone else.

Please note: This event is a regional collaboration between the local institutes in the area. Your booking details will be shared with the Insurance Institute of Sheffield, which is acting as the host institute for this event.