WEBINAR - Be Curious
Date: 06/10/2020
Time: 09:30am - 11:00am
Speaker: Robert Betts
Be Curious – are your questions working for you? Great questioning skills are an essential component of knowing your customer, building relationships, and putting the adviser are the heart of the matter. Being able to ask the right questions at the right time will help to understand a customer’s needs, priorities and aspirations, and so help the adviser deliver a great service.
In the workshop we will look at questioning skills, some useful sales tools/techniques, and objection handling which are all great skills to help advisers have a meaningful protection conversation with their customers.
This webinar is CII accredited for 1.5 hours structured CPD and counts towards your 15hours of compulsory protection CPD.
Its an interactive session and works well when there is lots of discussions - you are encouraged to participate.
After registering, you will receive a confirmation email containing information about joining the webinar.
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CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 1/2 hours' CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.