WEBINAR - Giving and Receiving Feedback effectively

We know that feedback is essential for professional development and healthy relationships – but we dread it and often dismiss it. That’s because while we want to learn and grow, we also want to be accepted just as we are.

However, research indicates that 70% of learning comes whilst we’re on the job, with 20% from developmental relationships and 10% resulting from training. This means that being able to receive and give feedback is crucial in determining high performance. Yet many managers find it one of the hardest areas of their job.

This 1-hour practical session will offer tools and techniques to ensure your feedback is delivered in a way that gets the message across while maintaining your relationship. It will also provide some tips and techniques for taking feedback well.

Learning Objectives

By the end of this Zoom webinar, you will be able to:

• Prepare delivering feedback with team and peers
• Use a structure which clearly communicates the helpful or unhelpful behaviour and its impact
• Listen to feedback effectively even if it’s poorly delivered or unfair.

Speaker Profile: Melissa Kidd

Melissa Kidd, Director of Motem Ltd, helps professionals in the financial sector to communicate more effectively. Her background is in psychology and marketing so she has an insight into what makes us tick and how to communicate so that we get results. She's worked with the CII since 2012 as well as Allianz, Zurich, Marsh, NIG, Lycetts, Broker Network, BIBA and Higos to name a few.