The Treatment of Vulnerable Clients

In recent years the treatment of vulnerable clients has become a growing priority both for business and regulators.

The UK Financial Conduct Authority Financial Lives Survey conducted in 2017 showed that 50% of UK adults display one or more characteristics of being potentially vulnerable based on their health, financial resilience and on life events that could have a detrimental impact on them.

At the session Claire will provide an update on the IOMFSA’s thinking on the treatment of vulnerable clients; this will be complemented by a Dementia Friends Information session led by Charlotte.

By the end of this session, attendees will:

• Understand more about dementia and ways in which to build a dementia friendly community
• Gain an insight into the regulatory expectations for the treatment of vulnerable clients
• Better understand:-
  • What constitutes vulnerability and how to recognise clients in vulnerable circumstances
  • The difference between transient and permanent vulnerability
  • Best practice for practitioners
  • Case studies

The event will qualify for 2 hours CPD and is free to members of the CII/PFS and £20 for all non-members.

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