The Broker Landscape - Understanding our Broker's Needs and Challenges

We welcome you to join us for a course with David Hole from Nick Thomas & Associates.

This session originally designed for underwriters providing an understanding of the broker market, the specific and general challenges that brokers face, and how this drives behaviours. This understanding is of great value to insurers when engaging with brokers and is applicable to brokers too in understanding the competitor landscape.

This webinar will be delivered online via Zoom - joining instructions will be provided on registration.

The content of this session will include:

• Overview Broker Models – Global, Consolidator, Network, Alliances, Independents, Community
• For Each Model – overview financial model, ownership, challenges it creates and behaviours that flow from this
• Wider Broker challenges – overview
• Focus on Brokers and the Hard Market – new business and client retention
• Broker hard market challenges

Speaker profile, David Hole ACII:

David is an experienced insurance professional with a career spanning 39 years; he has enjoyed wide exposure in the London Insurance Market and elsewhere resulting from his industry-specific training activity.

David is a part-time complaint manager for a Lloyd’s coverholder, as well as a subject matter expert for the Chartered Insurance Institute, authoring and updating modules for the CII computer-based training programme, Broker Assess. His experience includes Head of Claims at Plum Underwriting Ltd, where he was responsible for managing the relationship between insurers and claims third party administrators, handling larger claims received via technical referral processes.

David has been delivering technical insurance training for over 20 years, to a variety of different industry customers in the UK and abroad and provides examination support for clients undertaking CII studies to achieve industry recognised designations. He provides training on many general insurance classes up to at least intermediate level to include motor trade insurance, cyber, marine cargo, commercial property, business interruption, liabilities, construction, engineering, and trade credit. He also delivers more generic underwriting and claims training.

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Please note: This event is a regional collaboration between the local institutes in the area. Your booking details will be shared with the Insurance Institute of Royal Tunbridge Wells, which is acting as the host institute for this event.