Online Webinar: FCA/FOS Complaints Process with Damian Pitts

Damian Pitts from Clarke Willmott will give a session on how to deal with complaints, including:
- Time limits
- Final business response requirements
- FOS complaints procedures
- Tips on avoiding coverage disputes with PI insurers
- Disputes between IFAs and their PI insurers

Damian is an experienced litigator who has worked on financial disputes on behalf of both private individuals and financial advice firms. Damian specialises in claims involving pension mis-selling, coverage disputes between advice firms and their Professional Indemnity insurers, and disputes between advice firms and networks. Damian frequently acts for finance brokers in disputes over arrangement fees arising out of the provision of senior and mezzanine finance.

Damian also has a keen interest in commercial disputes arising in the sporting arena, particularly motorsport. Damian is one of the few solicitors in the country who has represented clients before the National Court of Motorsport UK. Damian has also represented teams competing in British Touring Cars and Formula E.

Learning objectives:

• Time limits for bringing complaints;
• What needs to be included in the business’ final response to a complaint;
• How the FOS deals with complaints;
• Tips on avoiding a coverage dispute with professional indemnity insurers
• Disputes between IFAs and their PI insurers and this an area perhaps not often covered when dealing with complaints).