Consumer Duty with James Tye & Nick Thomas
Consumer Duty & the Impact on Claims Handling
Summary
The FCA is determined to establish a consistent level for customer experiences and create better customer outcomes. The new rules came into force on the 31 July 2022 and were fully implemented by the 30 April 2023. This session is delivered by Nick Thomas with specialist claims consultant James Tye
Learning Objectives
- To provide knowledge and understanding of basic principles of Consumer Duty in the claims arena.
- Know how Consumer Duty influences the entire distribution channel and how claims handling plays its part.
Content & Learning
- Basic Principles of the new Customer Duty.
- How and why, this could affect claims handling.
- Identifying and overcoming the conflict that could arise.
- The importance of getting it right.
- Soft skills that will help fulfil your obligations and improve the customer experience.
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.