Improve your communication skills plus AGM

Time : Registration 4:30pm, Lecture 5pm, AGM 6:00pm

Success is often achieved through effective communication, but how effectively are we currently communicating with ourselves and our clients and colleagues? This practical and interactive session will focus on how we can understand ourselves better in order to understand our clients better. The session will review how individually held values and beliefs may be helpful or unhelpful as well as the reasons why it is essential for any negotiator/communicator to be on the same wave length as their clients.

Learning objectives
At the end of this event, the delegate will be able to identify:
• how to master the inner voice and critic
• the best way to communicate
• the use of metaphors
• how to listen to the client and appreciate the unspoken messages
• basic Neuro-Linguistic Programming principles which can help with communication.

Speaker biography
Bernadette Willems LLB (Hons) FMCA is a business peacemaker involved in helping businesses enhance the dynamics of the natural talent which already exists in their business, for the ultimate benefit of both the individuals and the business. A qualified solicitor, Bernadette now specialises in lawyer mediator training and coaching, with over 30 years experience in the industry.

NOTICE: Annual General Meeting of the Insurance Institute of Leeds 2017
We propose a brief AGM which will be held immediately after the CPD lecture:
16:30 refreshments; 17:00 CPD lecture; 18.00 AGM.

All Council nominations are now invited and will be approved at the AGM. Please contact the office (details at the foot of this page) 14 days prior to the AGM if you would like to apply for a position on council, make an objection(s) to any of the points or to request a copy of the 2016/2017 Annual Report or 2016 minutes.

The existing Council recommends that members vote in favour of all the resolutions being proposed at the AGM, which they consider to be in the best interests of the institute as a whole.

Please note that each member of council has to be on a committee.

1. The proposed President of the Institute for 2017/2018 is David Ross of Valeos
2. The proposed Deputy President of the Institute for 2017/2018 is James Ramirez of Henderson Insurance Brokers
3. To receive and adopt the Treasurer’s Report and Accounts for 2016
4. To receive and adopt the Annual Report of Council for 2016/2017
5. To elect Life Vice-Presidents for the session 2017/2018
6. To elect ex-officio members of the Council for the session 2017/2018 for the following positions:
Secretary: Nick Brabham
Treasurer: Clive Batchelor
Education Secretary: Melanie Jordan
Committee Chairperson(s) & Representatives
Sport & Social: Craig Hosking
Dinner Secretary: Rachel Morrison
Charities Team Leader: Michelle Gilmore
Exams Officer: Peter Moran
Marketing: Ted Matson
7. To elect Council Members for the session 2017/2018
8. To appoint accountants for the session 2017/2018
9. To appoint a Charities Representative - Stuart Robertshaw