Having difficult conversations: The New Generation Leadership Programme

Date: 11th September 2019
Time: Registration and Tea/Coffee/Breakfast Sandwiches 8:30am, start 9am, 12pm finish
Venue: Mills & Reeve, 1 City Square, Leeds LS1 2ES
Cost: Free of charge
Speaker: Alan Aucoin, Quarterdeck

We avoid conflict too much. As Managers and Leaders there are times when conversations must be had that have an unpleasant theme. Whether the issue is a personal one or performance related, it's so important to get the message delivery right first time.

Learning Objectives:
• Understand the process for ensuring the message you have delivered is received clearly and without offence.
• Improve your ability to develop relationships through having difficult conversations rather than diminishing them.
• Work on the best way to deal with encounters that we instinctively avoid

Speaker Biography
After graduating from university, Alan started his career in the charitable sector supporting disadvantaged and at-risk young people throughout Canada.

Working as Development Coordinator for Horizons for Youth, an innovative harm reduction shelter in Toronto, Alan was inspired by their resiliency and dedication to self-improvement motivating him to establish the best strategic partnerships with major companies and the community to ensure young lives continued to be inspired.

Upon relocating to the UK, he continued his work with young people to achieve their full potential at The Prince’s Trust, the UK’s leading youth charity, covering Yorkshire and the Humber.

Following his own life changing experience on a Quarterdeck programme, Alan was invited to become part of the Quarterdeck crew, continuing to promote the ideal that anyone can be an inspirational leader.

The New Generation Leadership Programme is made up of six masterclasses, each one running between 2-3 hours. These will be interactive workshops with a maximum of 15 attendees. The sessions are free to attend but booking will be essential as slots will be filled on a first come first serve basis. The six topics will be:

• Session 1: Getting the important stuff done
• Session 2: Understanding leadership
• Session 3: Developing and maintaining a positive mindset
• Session 4: Having difficult conversations
• Session 5: How to do a 1-2-1 that really works
• Session 6: Presentation skills

Booking for each session will be released around a month prior to the session and slots will be filled on a first come first served basis (with a maximum of 2 attendees per business). While the session is free to attend, non-attendance or cancellation on the day without an appropriate reason will be charged at £50.

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