[GI] SLIDES NOW AVAILABLE Vulnerable Customers: Lunchtime Seminar

This seminar will focus on key issues relating to dealing with vulnerable customers, and will particularly emphasise factors that Brokers should be aware of.

At the end of the seminar delegates should:

• Have a clear understanding of what a vulnerable customer is and why it is important to be able to identify them
• Be aware of what brokers should be doing to comply with the ABI/BIBA Code of Good Practice relating to vulnerable customers.
• Understand some key legal issues which may apply to vulnerable customers, such as undue influence and powers of attorney.

12.15pm for a 12.45pm start
Refreshments served at 12.15pm

This event is kindly sponsored by Mills & Reeve LLP

Our Speaker: Neil Frankland LLB (Hons)

Partner, Mills & Reeve LLP

Neil Frankland is a dedicated professional indemnity insurance lawyer. His work involves helping brokers and construction professionals (and the insurers of professional risks) in defending claims made for compensation against them – and also policy advisory work.

Neil is recognised by the legal directories, and clients, as a leader in his field. He is regularly instructed on claims of a variety of different issues and value - from issues before the FOS, through to High Court actions of significant value. He champions risk management by brokers and works with a number or firms, networks and professional bodies to try to educate from the experience he has of seeing matters go wrong.

He also regularly lectures on important developments and changes in the law/regulatory provisions relating to brokers and the insurance market.