(GI) CPD Webinar - Effective Communication in a virtual world.

Nick Thomas presents a 60-minute Webinar on the use of interactive features such as polls, chat, Q&A to maintain effective communications in a virual world.

Engagement:

• Understand the importance of rapport building in relationship building and influencing

• Understand how to build and use rapport – pacing and leading

• Understand that much of our belief and feeling about what someone says is interpreted through their body language.

Learning Objectives:

Techniques to adapt to the loss of the body language aspect in the virtual world

• Rapport building

Why? Key skill in influencing

How? Pacing and leading, matching

The ‘neurological levels’ of rapport

• Communication

Mehrabian’s Law – 3 elements to interpreting communication from others. Body language is

the most important - lost in a virtual world.

Adapting rapport building and communication

The 3 Vs: Verbal (What you say), Vocal (How you say it), Visual (The image people form from your words)

Speech techniques to improve how we sound and build the Visual aspect with brokers

Virtual questioning techniques

About the trainer

Nick Thomas & Associates provide wide ranging training and coaching solutions to the UK Insurance sector across Sales, Business/Soft skills, Regulatory and Compliance, and Technical insurance training.

Nick offers a unique combination of skills in the UK insurance training sector – an industry sales specialist and a professional coach and trainer. Nick is an Economics graduate with over 25 years corporate insurance broking experience.

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