Introducing the Ombudsman
February CPD Event
Speakers:
Anna Whitelock and Melwyn Denoronha
Event Overview:
This event will provide an overview of the ombudsman service, touching on its role, jurisdiction and workload and looking in greater depth at how it works with both businesses and consumers to settle complaints and resolve disputes - so that both sides can move on.
Learning Objectives
By attending this event, delegates will be able to understand:
1.The ‘theory’ of the ombudsman – its position and role
2.How complaints are handled – process and possible outcomes
How the ombudsman can help businesses resolve complaints themselves
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
3/4 hours' CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.