Vulnerable Customers

Vulnerable Customers

By Alan Chandler, Chartered Insurer.

FREE CPD EVENT ALL WELCOME

Alan Chandler, Chartered Insurer, who is widely regarded as one of the top insurance trainers in the UK will look at how firms have been treating this group of customers unfairly including some disturbing case studies.

The presentation will include how the FCA define vulnerable customers, changes to the requirements faced by all firms and measures which need to be taken to ensure the vulnerable are protected in the future.

This continues to be a hot topic for the regulator and failure to comply leaves firms open to disciplinary measures.

Overview:

The FCA have found, following a thematic review, that vulnerable customers are often not treated fairly. In fact many insurers’ pricing models have taken significant advantage of these customers: often the more vulnerable the customer, the more the insurer has loaded rates at renewal. Some of the UK's largest institutions have been guilty of proactively targeting these individuals and the regulator has had enough of Insurers and brokers balancing their books on the most vulnerable in our society.

This presentation is aimed at brokers, underwriters, claims staff and IFAs.

Learning objectives :

• Background of the FCA's thematic review and appreciating why this became an issue;
• Who are vulnerable customers? Recognising who may be included in the definition.
• How to identify vulnerable customers.
• How to deal with vulnerable customers.
• What firms should do and have in place.

WHEN ?

Wednesday 21st March 2018

5.30 p.m. Coffee
6.00 p.m. Presentation
7.00 p.m. Buffet

WHERE ?

Hilton Garden Inn Luton North
Butterfield
Hitchin Road
Stopsley
Luton
LU2 8DL

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