FCA Consumer Duty and Product Governance update for GI

The FCA want to see a higher level of consumer protection in retail financial markets, where firms compete vigorously in the interests of consumers and they wish to drive a healthy and successful financial services system in which firms can thrive and consumers can make informed choices about financial products and services. They consider that firms are not consistently and sufficiently prioritising good consumer outcomes and this causes consumer harm and erodes consumer trust. With final rules published on 27 July 2022 this talk will update you as to what now will be needed.

This General Insurance focused session will also include an update on Product Value Assessments that have to be completed by 30 September (note the FCA have criticised insurers for their lack of progress with this) and have given brokers an extension of 90 days so as to prevent customer harm. Both brokers and insurers have an important role to play and this session will ensure you understand what it is you have to do.

We will also cover the current position on multi-occupancy insurances following intervention by the government (very much part of the product governance and value assessments work).

Learning objectives - by the end of this update you will gain an overview of:-

• What is the new Consumer Duty and what will you have to do;
• A reminder as to current issues when it comes to general insurance:-
• Key aspects of the product governance rule to include product value assessments (that have to be concluded by 30 September 2022);
• Present position on multi-occupancy insurances and the ramifications of this for insurers and brokers alike.

Speaker bio

Branko Bjelobaba FCII started his insurance career in 1987 and has worked across the sector including stints at PwC and GISC and has led his own consultancy practice since 2004. He works closely with AMII, BIBA and the CII and has provided hundreds of well-received (even entertaining!) training events throughout the UK. He is a recipient of the Thomson Reuters Compliance Personality of the Year Award, the London Market People Award for Legal and Compliance and was Highly Commended in the CII Public Trust Awards 2021. Last year he was quoted in the insurance press on 81 occasions.

Branko has been a regular speaker at the Insurance Institute of London and since the world went virtual Branko has provided over 175+ events to more than 11,000 insurance professionals and feedback has been superb:-

“I have had the pleasure of attending two webinars hosted by Branko this year, both times on fairly 'heavyweight' topics - the Supreme Court decision on the BI Insurance test case and most recently on the FCA's new GI pricing practices. In my opinion, Branko is the epitome of a professional speaker - knowledgeable, engaging and enthusiastic about his subject, something which is essential when trying to convey often complex information. The tone and content of his webinars are always pitched at just the right level for his audience - not overly technical but at the same time imparting sufficient knowledge for you to feel that it was worthwhile attending. I'm looking forward to the next one.” Sarah Offord-Jones FCII.

“I attended the session provided by Branko for the Insurance institute of Northern Ireland. He covered in a very efficient and concise manner the Supreme Court decision on Covid and the consequences for the industry. The 1 hour passed too soon as was evidenced by the number of questions and comments from the audience. I would recommend Branko to any insurance body seeking practical information on this topic. You will not want to leave the session even for a coffee.” Tom McGrath CBE, FCII.

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