Previous events
All previous events
Guided Tour around Lloyd's of London- 27th June 2023
Guided tour of Lloyd's of London and how the markets run today.
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IDD Claims Handling
"This course is designed to give an insight into claims handling and the various parties involved during the claims journey. During the session, we will look at the different ways in which indemnity can be applied, and how Insurers can recover their outlay, along with common reasons for declinatures. We will also look at the regulatory and legislative environment that impacts claims handling."
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Motor Insurance - all you need to know in a nutshell
We all purchase motor insurance for ourselves and most brokers place it for their clients in some shape way or form, but how much do we really know about motor insurance. It has become so automated that many broker and insurer staff have forgotten the details of the cover, and some have never even been taught about the coverage, well this is opportunity to refresh and learn about this essential cover.
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Insurance Charities Awareness Week - Presentation
Insurance Charities Awareness Week (ICAW) will take place between the 19 to 23 June this year. In line with this, we are pleased to offer a presentation from the Insurance Charities to raise awareness of the financial and practical support they offer in times of need along with the eligibility requirements and a Q&A session.
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Topgolf
Join us for a fun evening at Topgolf. No golfing ability? No problem! Topgolf is a game that anyone can play (and win). Score points by hitting micro-chipped golf balls at giant dartboard-like targets on an outfield. The closer you get your ball to the centre or ‘bullseye’ and the further the distance, the more points earned. The fun and games don’t stop there; food and drinks brought to you while you play. The event includes Unlimited Topgolf Games Lifetime Memberships for all guests Backyard BBQ Platters Vegan Platter 2x House Drink Tokens per guest Competitions Full Prize Pack Club Hire Book Early not to miss out on this event
View event detailsBusiness Interruption Insurance Setting Correct Indemnity Period
Brokers increasingly face Pi claims for failing to advise clients correctly on setting appropriate Business Interruption indemnity periods, and with all the unfortunate events occurring in the world at the moment, making rebuild materials very scare, never has there been a better opportunity to engage your policyholders on this subject. Recently a broker was successfully sued for failing to give any guidance around indemnity periods to a manufacturer who had a twelve-month indemnity period. Nothing was ever recorded by the broker about the fact that twelve months was almost certainly inadequate, in fact it was the Loss adjuster after the fire took place that educated the client on setting correct indemnity periods, unfortunately too late for all concerned. This webinar looks to make sure this does not happen to you or your staff.
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Enabling Women's Careers - Putting Our Needs First
Join us for the June Women's forum session to Enable Womens Careers This session will be Live-Online on Zoom. It will not be recorded as we aim to create a safe space for members to express themselves, network and grow. These sessions are for all levels of PFS and CII and future topics will be established from member feedback within the group. The sessions are facilitated by Caroline who is a Certified Coach and NLP Trainer, however, these sessions are an exploration for all and so please bring your top tips to share with other members of the group and be open to explore and encourage eachother. Please allow up to 90 minutes for this session.
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Intro to Commercial Combined Insurance
This course gives an introduction to commercial combined insurance policies. Within it we will examine the core cover and the optional covers available. We will also look at the rating factors that helps an underwriter decide whether to accept the risk.
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Be a SuperStar Communicator
Join Susan Heaton-Wright for this webinar where she will explain In order to make a positive impact with our colleagues, senior/leadership people in your organisation and clients, there are key points we should be aware of. Using The SuperStar Communicator™ methodology I will share key communication skills to ensure you are noticed, respected and make a positive impact in all business conversations. Outcomes include
View event detailsContractors all risks - an introduction
Join Diane for this webinar where this session will look at Contract Works policies and what they cover, what are the main cover issues (including defect exclusions) and the information brokers need to place the cover
View event detailsBusiness Interruption Insurance Extensions
One of the many things the Covid-19 pandemic has taught the insurance industry is the importance of going through the various Bi extensions with clients and documenting these discussions. Failure to do this could leave the broker wide open to a PI claim against them. This presentation, delivered by Alan Chandler one of the most popular speakers in the UK, looks specifically at BI extensions, the purpose of each one of them and how in each case an incident could give rise to a claim. Many in the industry have an incorrect view of extensions, for example many discuss utilities extension cover with clients when they really mean terminal ends, so give a wrong impression of the coverage their policy is actually providing. This webinar will be highly beneficial for Brokers and Insurers alike.
View event detailsBusiness Interruption Insurance in plain English
Presented by Alan Chandler, one of the UK's most popular insurance presenters. Alan will take this opportunity to run through how business interruption insurance should be correctly set up. Alan will lift the myths away from Bi and show how, in his easy to understand style, you can get this cover on a correct footing going forward. This presentation will be applicable for brokers, underwriters, claims staff and loss adjusters.
View event detailsEnabling Women's Careers - 1st Session - Empowerment
We are excited to announce that we have joined forces with our local institutes to bring you monthly sessions to Enable Womens Careers. This is the first of our joint sessions where Caroline will design and facilitate collaborative sessions on a monthly basis. These sessions will not be recorded as we aim to create a safe space for members to express themselves and grow as the months progress. Futre topics will be determined by the members each month. These sessions are for all levels for PFS and CII.
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IDD Complaint Handling
"The course will give you an in depth understanding of complaint handling in a regulated environment. We will explore the FCA Complaint Handling rules, and the relevant regulation. We will tackle the lens of viewing complaints as purely a “nuisance” and refocus to see them as an important opportunity for real time feedback and interaction with our customers. We will take a look at the different types of complaints, and the applicable processes and timescales for handling them. We’ll also explore the impact of the new Consumer Duty on complaints handling with particular focus on good outcomes for our customers. Through using interactive exercises and realistic scenarios we will run through examples of complaints and the ways we should and should not handle them."
View event detailsAnnual Quiz Night
Please join us for our Annual Quiz 2023 where we will crown the brightest in the local insurance industry! Do you have what it takes? WHERE? The Boot Munden Road Dane End Ware SG12 0LH The Quiz is designed for all persuasions, covering trivia, general knowledge, sport, music, film, tv and so much more. Price: £10 per person (maximum of 4 per team). Includes quiz entry and a Pizza. Non members welcome.
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Remaining Resilient
Experts in positive psychology have long recognised that resilience is fundamental to good mental health and wellbeing and research consistently confirms that resilience is a capacity that is open to all to learn. Resilience is like a muscle – we need to use it to keep it strong, to prevent its power from diminishing. There is significant value in everyone investing time and energy into consciously developing resilience – as a strong protective factor for future mental and emotional health and wellbeing. In this session, we will explore how we can all commit to safeguarding and nurturing our resilience skills to protect our future mental and emotional health and wellbeing.
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Managing Tricky Conversations - Live Online Zoom Training - Wednesday 26th April - 12 Noon
Join us for this interactive session which will be held on zoom. - We will identify common tricky conversations that take place and negative assumptions that can be made. - We will explore how we can consider alternative perspectives to achieve positive outcomes. - We will break out in groups to put these tools into practice. Please allow up to 90 mins for this session and be ready with your cameras on as we will be working together in groups. We look forward to seeing you!
View event detailsManufacturing Industry focus
Join Diane Jenkins for this webinar where this session on manufacturing is the first of a series of sessions looking at sector specific contemporary insurance related issues, and offering practical guidance for dealing with them
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Annual General Meeting 2023
We need you! To get down to our AGM... Your local institute council invites you to attend their 2023 Annual General Meeting in order to hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members for the forthcoming year. If you feel you could make a positive contribution to your institute, it is an ideal first step to becoming involved. Book your place today.
View event detailsHospitality Industry focus
Join Diane Jenkins for this webinar where this session on Hospitality is another of our series of sessions looking at sector specific contemporary insurance related issues, and offering practical guidance for dealing with them
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