Webinar: A look at the FCA’s New Consumer Duty

The FCA have been very active in the past year and have recently published a consultation paper (CP21/13) on its plans to introduce a new Consumer Duty. They want to see better outcomes for customers, making better decisions in their own interests.

One of the aims of the Consumer Duty is to increase confidence that customers have in financial services. The FCA also states that firms should take additional care to ensure vulnerable consumers receive outcomes that are as good as for other consumers. This is consistent with its recently published guidance on the fair treatment of vulnerable consumers.

This session is aimed at raising awareness to the FCA’s proposals and how they will impact on firms. It will give you an overview of the FCA’s expectations and intended changes, so that you can consider the effect of these on your firm’s activities.

Learning objectives:
At the end of the session delegates will be able to identify:

• Why FCA CP21/13 has been issued and timescales for implementation
• An overview of the FCA’s proposals
• What firms needs to start considering

The webinar will be hosted by Adrian Golifer Consultant at Create Solutions Ltd – The Specialist Training and Compliance Company for the General insurance industry. Adrian has over 30 years’ experience in financial services compliance, risk management and regulation and in that time worked for the FCA for many years supervising an extensive range of firms including those in the General insurance industry and has first-hand experience of consumer credit and claims management firms.

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