Webinar: Beyond Digital
"Digital” is not an answer in itself. It provides us with a capability that should be used to re-imagine processes and the customer experience. To do this effectively we need to better understand our customers and other claims stakeholders and learn from how other industry sectors have transformed their service propositions.
Learning objectives
By the end of the session, delegate will understand:
- How Behavioural science can help design better processes
- How data science can be used to inform process design and risk management
- The importance of aligning contractual SLAs with new customer service models
Speaker biography
Richard Sheridan takes a leading role in the development of new products and services, ensuring that we understand and meet customers’ needs through innovative service design, delivery and the deployment of technology. He also manages strategic client relationships and is an advocate for innovation across the UK business.
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CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.