In Person CPD Event: Building rapport in a hybrid world

Building Rapport is critical in business. It’s your tool for nurturing strong relationships whilst sharpening your capacity to influence others.

Whether we are working with prospects, existing clients, the insurance market, co-workers, or other stakeholders it is essential that we can quickly establish [and reestablish] rapport.

Rapport also plays a role in building a wider relationship of trust.

Agenda

• 12:00 - 12:30 Registration and Refreshments
• 12:30 - 13:30 CPD Event

Learning Objectives

• Understand the pivotal importance of rapport in personal and business interactions to mutually influence and achieve objectives.
• Understand how to build and use rapport.
• Understand how to adjust rapport building to the challenges of virtual and hybrid working

Please note: This event is a regional collaboration between the local institutes in the area. Your booking details will be shared with the Insurance Institute of Sheffield, which is acting as the host institute for this event.